Nehal Katyal
Gungahlin
Summary
To leverage my skills and experience in the industry and achieve results on a cross-functional team. I am looking forward to associating myself with an organisation, that accords me an opportunity to learn so that I can contribute my professional knowledge, and skills in the best value and terms through the state of the art and information and where my potential as a professional is fully tapped and utilised for the growth of the organisation and self.
Overview
6
6
years of professional experience
Work History
Café Barista and all rounder
In a Rush- Café
03.2022 - 08.2024
- Latte Art
- Making coffees
- Keeping record of Food inventory
- Taking orders
- Handling Customer complaints and queries
- Making rosters
- Managing Team disputes
- Serving customers
- Cleaning tables
- Making breakfast
- Closing the café and closing accounts
- Refilling fridge
Student support Administrator
Danford College
02.2022 - 07.2022
- Assessing academics
- Checking SOP/GTE
- Issuing Offer Letter (RTO)
- Ensuring all the documents are signed by the agent and the student
- Completing the application of the student and making COE requests
- Dealing with agents for pending documents
- Updating Tracker of student record
- Changing personal details of the students on RTO
- Archiving of student and admin records folders
- Issuing Offer Letter for ELICOS (BAYSIDE)
- Recording Attendance in RTO
Knowledge expert / Trainer
Apply Board
06.2021 - 12.2021
- Train the new joined staff with the application pre submission process
- Auditing the applications screened by the new team members so as to make them 90% perfect so that they can process the apps independently
- Taking doubt sessions of the team in pre-screening as per University specific criteria
- Handling outsourcing project where the external team is to be trained on the Application screening process for our incoming applications
- Promoted as a knowledge expert in June 2021
- Part of the launch of Robotic application submission process
Customer Experience Document Specialist
Apply Board
11.2020 - 12.2021
- Pre-screening the applications for Different colleges in Canada before they can be submitted on University Portal
- Coordinating with Recruitment partners for the pending information/documents which are required before the application can be submitted to colleges
- Actively taking a part in Mass submission process whenever the Canada college portal turns on for final application submission
IELTS Operator
IDP Education Pvt Ltd.
08.2018 - 03.2020
- Invigilating and handling the software for Listening, Reading and Writing module
- Managing the process of Speaking from registering and escorting to uploading candidate’s scores
- Downloading the Test content and uploading the same on Cambridge’s Website
- Coordinating with Head Office in flinty queries
- Maintaining Petty Cash for the office
- Maintaining Examiner Payment Records
- Handling impertinent candidates
- Awarded with a special recognition for the best employee of the year award
Education
MBA - Aged care and Disability
CIC higher education
05.2024
Bachelors of Arts - Programming
The University of Delhi
01.2018
Sr. School Examination -
CBSE Board
01.2015
Skills
- Good Convincer
- People’s person
- Enjoy talking to people
- Focused on achieving targets & goals
Languages
Hindi
English
Hobbies and Interests
- Listening to Music
- Interacting with people of varied cultures and traditions
Disclaimer
I hereby confirm and declare the above information is true to the best of my knowledge.
Personal Information
- Date of Birth: 05/23/97
- Visa Status: TR on PSW until 2027
Timeline
Café Barista and all rounder
In a Rush- Café
03.2022 - 08.2024
Student support Administrator
Danford College
02.2022 - 07.2022
Knowledge expert / Trainer
Apply Board
06.2021 - 12.2021
Customer Experience Document Specialist
Apply Board
11.2020 - 12.2021
IELTS Operator
IDP Education Pvt Ltd.
08.2018 - 03.2020
Bachelors of Arts - Programming
The University of Delhi
Sr. School Examination -
CBSE Board
MBA - Aged care and Disability
CIC higher education
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