Ekta Vohra
New Delhi
Summary
Highly skilled Performance Enhancement Specialist with broad experience in conducting comprehensive assessments, developing performance improvement plans, and implementing training programs. Strengths include ability to evaluate individual performance, identify areas for enhancement, and create customized solutions. Successfully improved overall team performance levels in previous roles through effective coaching and mentoring strategies.
Overview
13
13
years of professional experience
Work History
Performance Enhancement Specialist
Indigo Airlines
01.2012 - 12.2019
- Developed and implemented performance enhancement strategies to improve individual and team productivity.
- Conducted assessments of employee competencies, strengths, weaknesses, and areas for improvement.
- Coached teams on how to identify and address any issues that may be affecting their performance.
- Provided advice and guidance on methods to enhance job satisfaction and work engagement.
- Facilitated training workshops to teach employees new skills or enhance existing ones.
- Analyzed data from surveys and other sources to identify trends in performance issues.
- Designed customized programs for individuals or teams that help them reach their goals in a timely manner.
- Assisted with the development of action plans to address identified problems with performance.
- Provided feedback sessions for employees regarding their progress towards reaching desired outcomes.
- Researched best practices in the field of Performance Enhancement Specialists in order to stay up-to-date on industry trends.
- Maintained regular contact with colleagues at different levels within the organization in order to gain insights into their experiences related to performance enhancement activities.
- Drafted reports outlining the results achieved through various initiatives implemented by the Performance Enhancement Specialist role.
Lead Cabin Attendant
Indigo Airlines
New Delhi
01.2007 - 12.2012
- Assisted with boarding and disembarking of passengers in a safe, efficient manner.
- Provided cabin service to passengers including meal and drink services, as well as providing information about the flight.
- Ensured safety regulations were followed throughout the duration of each flight.
- Monitored passenger behaviour during the flight, intervening when necessary to ensure safety regulations were adhered to.
- Led cabin crew in pre-flight briefings to prepare for upcoming flights.
- Supervised cabin crew members during all phases of the flight, ensuring adherence to procedures and standards.
- Conducted regular inspections of cabins before take off and after landing.
- Responded quickly and efficiently to passenger requests or complaints while on board aircrafts.
- Managed inventory of supplies such as blankets, pillows, headsets.
- Checked that all emergency equipment was functioning correctly prior to departure.
- Performed duties related to security checks including ID verification and baggage inspection.
- Maintained accurate records regarding passenger numbers, meals served, stock levels.
- Communicated effectively with other departments onboard aircrafts such as pilots and ground staff.
- Interfaced with customers in a professional manner at all times.
- Assisted passengers with special needs or disabilities during their travel experience.
- Provided first aid assistance when necessary during flights.
- Resolved customer issues promptly and courteously where possible.
- Adhered to company policies at all times while performing duties onboard aircrafts.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Education
Bachelor of Arts - Humanities
Delhi University
01-2009
Humanities
ST. Marks School
01-2005
Skills
- Performance analysis
- Strength development
- Problem-solving
- Excellent communication
- Task prioritization
- Teamwork
- Performance enhancement
- Adaptability and flexibility
- Interpersonal skills
- Written communication
- Organizational skills
- Emergency care
- Decision-making
Timeline
Performance Enhancement Specialist
Indigo Airlines
01.2012 - 12.2019
Lead Cabin Attendant
Indigo Airlines
01.2007 - 12.2012
Bachelor of Arts - Humanities
Delhi University
Humanities
ST. Marks School
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