ELA FATIMA

1- Analyze K9 -12 learning requirements and pedagogical gaps through structured, high-impact demo sessions.
2- Product Evangelism: Educate stakeholders on the value proposition of AI-driven learning ecosystems and adaptive educational technology.
3- Full-Cycle Sales Execution: Manage the end-to-end enrollment funnel via outbound outreach, including sophisticated pricing negotiations and objection handling.
4- Cross-Functional Synergy: Partner with Marketing to optimize lead conversion and streamline the student onboarding journey.
5- Academic Advisory: Serve as a Strategic Advisor, architecting bespoke, innovative academic roadmaps tailored to individual student objectives.

1- Global Market Outreach: Execute high-volume, multi-channel prospecting (Zoom/Google Meet) to engage parents and students across national and international wide.
2- Educational Consulting: Deliver expert consultations and assistance on modern pedagogical frameworks and the value of personalized, AI technology-driven learning journeys.
3- Cross-Functional Synergy: Lead internal coordination and market intelligence initiatives to identify emerging business opportunities and strengthen client retention.
4- Revenue Optimization: Consistently surpass annual sales benchmarks through targeted territory management and high-conversion sales strategies at B2B & B2C level.
5- Content & Learning Management: Cataloging digital educational content, maintaining curriculum, and ensuring the LMS is running smoothly for users.
6- Operational Efficiency & Process Optimization: Streamlining enrollment, tracking student progress, and managing data analytics for performance.
7-Product & Technical Support: Collaborating with product teams to refine tools, using AI to track student engagement, and ensuring platform reliability.

1-Manage retail lending, complaints, and maintain service emails.
2-Review approved card requests to help the bank meet business goals.
3-Contact clients telephonically to gather financial data and documentation.
4-Monitor the progress of existing cards, maintain data in MS Excel sheets, and upgrade cards online.
5-Ensure complete processes are followed by executives and assist users in utilizing cards online.
6-Provide video KYC and proper documentation for a smooth process.

1- Update Clients to keep them informed about products and services to maintain relationships.
2- Elevate customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
3- Maintain and modify the AMC (Annual Maintenance Contract) list in the B2B and B2C modules.
4- Generate leads through different online media, inbound requests by customers, and referrals through various marketing channels to build a pipeline to meet business goals.
5- Maintain detailed records of customer interactions, identifying trends to inform continuous improvement efforts.
6- Review overdue tickets and follow up with customer support personnel to resolve the root cause of delays.
7- Conduct regular reviews of team performance metrics, meetings, and implement changes as needed to drive results.
8- Audit customer support procedures and collaborate regionally to promote standardization across offices.