Elankumar V

Desire to work and grow in the field of Software Engineer.
To gain well experience and expertise in various Software projects.
To achieve professional excellence with the best utilization of my knowledge, potential and skills thereby contributing my best toward the field of Software Engineer and the organization.

Having 3+ years of experience as an Analyst Software Engineer in DXC Technology, Chennai,. Strong technical skills in solving the critical issues and providing the technical support to multiple technologies involved applications. Working experience in Application support, Operations support , L2 support and customer success support.

Client:  Liberty Mutual Insurance 

Role:  L2 Support/Customer Success Team
Responsibilities-
This project involves the monitoring and support for surety domain related applications.

Analyzing all the alerts/bugs/ warnings that are received from monitoring tools.

Creating dashboards and monitors for all applications.

Resolve internal/external user issues and application failure, finding out the business impact during outage, fetch the respective team to fix the issue.

Providing RCA details to the business and updating in IMOP and iPrevent sites to prevent in the future.

Explaining the details to business owners/IT support owner about the incidents.

Analyzing the issue where it lacks in monitoring piece to prevent and resolve the issue/bugs before it affects business.

Coordinate with Dev/L3/Scrum Masters/Product owners to create application consistency.

Validating the app after a new release, engaging the respective team to verify the app, and letting business know about releases/maintenance/deployments/outages.

Participating in change/release plan discussions with Dev/L3/Scrum Masters/Product owners.

Creating the validations plans, for testing and holding the jobs which are running during the release/Changes window.

Following changes/Releases/Updates happening outside the surety domain to validate the application on the surety domain.

Redeploying the artifacts and renewing the certificates.

Guiding and monitoring First Response team folks.

Creating SOP for first response team and providing On-Call support during non-working ours.

Client: Universal Music Group

Role: Support Engineer

Responsibilities:-
Extract the Data from the necessary Database using Natural ADABAS and prepare the report after cleaning data using power Query and power pivot and validated the same using Online Screens.

To Updated the necessary fields into the Productions as per business after the Dev Testing. Analyze the Reports and shared the same to the on-site.

Fixing the job-Abends as a part of on-call Activity.

Client: NISSAN DBS

Role: Operations Support
Responsibilities:-
This project involves the monitoring and support 24/7 for the Dealer Business system of Nissan client.

It involves Monitoring the services using New Relic and AWS CloudWatch, resolving incidents based on modules, Dealer Business System Cutover activities, and MAINFRAME CICS updates for dealer cutover.

Creating reports and documenting the Health Checks, Rollout Report, P1 /P2 Incidents report, KPI Report, cutover report, also presenting the reports in respective meetings.

Planning and following up the change management and backout plan. As a part of "Parts Admin team"', I'm responsible for the parts related Incidents and change management tasks.

Responsible for the higher and onsite persons questions and, Guiding and supporting the newly joiners.

Client :BNP Paribas (Banking)

Role:  Application Support
Responsibilities: -
It Involves Change Management, Incident management, Request and Release Management. Support coverage is 24/7.

This project involves the maintenance and support for the ASSET Management applications of BNP Paribas client in Belgium.

Support team is responsible to ensure the all the Offshore BNPP AM Applications are available, and responsible for different environments like DEV, INT, UAT and PROD.

Support activities which involved in Non-Prod like Promotion from Low to Higher environment. Testing the Higher environment version with Lower environment are such an example of other activities.

Resolving the issues in SharePoint services, IBM WAS, Windows, and Linux servers and i configuring the Elastic search.

• Pg Admin
• Service Now
• JIRA
• Remedy
• Slack
• Excel
• Datadog
• Splunk
• NaturalONE
• CA Workstation
• IMOP
• iPrevent
• Sharepoint
• MS Word
• CrberArk
• MtPutty
• Win Merge

• English - Fluent
• Tamil - Native

I do here by confirm that the above given information is true to the best of my knowledge and belief.

 Elankumar V