Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Elena Nathan

Customer Management Executive
Faridabad

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Customer Relationship Executive

NSB BPO Solutions (P) Ltd
11.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.

Customer Support Specialist

Progressive Marcom Initiatives LLP
01.2016 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Education

10th -

Delhi Tamil Education Association Sr. Sec. School
Delhi
04.2001 -

12th Passed -

Delhi Tamil Education Association Sr. Sec. SchoolDelhi Tamil
Delhi, India
04.2001 -

Skills

    Problem-solving

    Customer relations

    Call center operations

    Product and service solutions

    Microsoft Office

    Product promotions

Interests

Travelling and paintaing

Timeline

Customer Relationship Executive

NSB BPO Solutions (P) Ltd
11.2024 - Current

Customer Support Specialist

Progressive Marcom Initiatives LLP
01.2016 - 07.2024

10th -

Delhi Tamil Education Association Sr. Sec. School
04.2001 -

12th Passed -

Delhi Tamil Education Association Sr. Sec. SchoolDelhi Tamil
04.2001 -
Elena NathanCustomer Management Executive