Travelling and paintaing
Elena Nathan
Customer Management Executive
Faridabad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Relationship Executive
NSB BPO Solutions (P) Ltd
11.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Customer Support Specialist
Progressive Marcom Initiatives LLP
01.2016 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
10th -
Delhi Tamil Education Association Sr. Sec. School
Delhi 04.2001 -
12th Passed -
Delhi Tamil Education Association Sr. Sec. SchoolDelhi Tamil
Delhi, India 04.2001 -
Skills
Problem-solving
Customer relations
Call center operations
Product and service solutions
Microsoft Office
Product promotions
Interests
Timeline
Customer Relationship Executive
NSB BPO Solutions (P) Ltd
11.2024 - Current
Customer Support Specialist
Progressive Marcom Initiatives LLP
01.2016 - 07.2024
10th -
Delhi Tamil Education Association Sr. Sec. School
04.2001 -
12th Passed -
Delhi Tamil Education Association Sr. Sec. SchoolDelhi Tamil
04.2001 -