Joshmy John
Calicut
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills seeking for a challenging position in a company to expand knowledge and skills while facilitating the successful growth of the company.
Overview
3
3
years of professional experience
Work History
Customer Relationship Executive
Hortus Ventures Pvt Ltd
Kozhikode
02.2024 - 06.2024
- Developed and maintained relationships with customers to ensure their satisfaction.
- Supported sales team members to drive growth and development.
- Ensured that all incoming calls were answered promptly and professionally.
- Drafted reports to Sales Head and maintained customer databases on Google Sheets.
- Responded promptly to all incoming calls, emails and online inquiries from customers.
Administrator (WFH)
Vortexen Dynamic Industrial Solutions
Abu Dhabi
05.2023 - 08.2023
- Creating and publishing engaging content on social media.
- Assisting in recruiting and talent acquisition process.
- Maintaining accurate records of customer interactions, preparing databases on Zoho CRM.
- Arranging meetings and co-ordinate schedules effectively.
- Handling all the administrative tasks.
- Dealing with all the enquiries via phone and email and managing correspondence.
- Submission of Reports to CEO.
Customer Relationship Executive
Kudkys Stone Arch
Kozhikode
10.2021 - 01.2022
- Established relationships with key customers through regular communication initiatives.
- Responded promptly to inquiries received via social media accounts regarding products and services offered by the company.
- Maintained accurate records of customer interactions and inquiries.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Promotion of products on social media.
- Preparing work reports and reporting the sales progress to the superiors.
Education
Bachelor of Commerce - Finance
Sree Narayana Guru College
Kozhikode 06-2020
Skills
- Detail oriented
- Analytical Thinking
- Teamwork and Collaboration
- Interpersonal Communication
- Multitasking
- Microsoft Office expertise
- Time Management
- Problem-Solving
Languages
Malayalam
First Language
English
Upper Intermediate
B2
Timeline
Customer Relationship Executive
Hortus Ventures Pvt Ltd
02.2024 - 06.2024
Administrator (WFH)
Vortexen Dynamic Industrial Solutions
05.2023 - 08.2023
Customer Relationship Executive
Kudkys Stone Arch
10.2021 - 01.2022
Bachelor of Commerce - Finance
Sree Narayana Guru College