Elias Naidu
Team Leader ( Insides Sales)
Pune,MH
Summary
Dynamic team leader with a proven track record at Pangeaa ITES Pvt Ltd, enhancing productivity through effective coaching and performance evaluations. Skilled in data analysis and conflict resolution, I fostered a collaborative environment that improved customer satisfaction ratings and streamlined workflows, driving significant operational success.
Overview
13
13
years of professional experience
Work History
Team Leader
Pangeaa ITES Pvt Ltd
06.2023 - 07.2024
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
SME
Pangeaa ITES Pvt Ltd.
03.2022 - 06.2023
- Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
Sr.Lead Generation Specialist
Pangeaa ITES Pvt Ltd.
03.2021 - 03.2022
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
Lead Generation Executive (Pre Sales)
Ziff Davis (QED)
10.2014 - 03.2021
- Increased lead generation by implementing innovative strategies and tactics.
- Optimized marketing automation tools to drive successful lead generation efforts.
- Advised on website optimization strategies, improving user experience and increasing organic traffic leading to higher quality leads captured online.
- Utilized data-driven insights to refine targeting strategies, increasing qualified leads generated.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Lead Generation Executive
Flexisales Marketing Pvt. Ltd.
02.2013 - 09.2014
Customer Service Executive (Sales)
Vsynergize Outsourcing Pvt Ltd.
10.2011 - 01.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
St. Joseph's High School.
Pune, India 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Quality improvement
Mentoring
Performance improvement
Overtime management
Shift scheduling
Technical support
Complaint resolution
Coaching and mentoring
Client support
Performance evaluations
Daily workflow improvement
Flexible schedule
Feedback delivery
Client communication
Workflow management
Deadline management
Leadership
Time management abilities
Data analysis
Quality assurance
Timeline
Team Leader
Pangeaa ITES Pvt Ltd
06.2023 - 07.2024
SME
Pangeaa ITES Pvt Ltd.
03.2022 - 06.2023
Sr.Lead Generation Specialist
Pangeaa ITES Pvt Ltd.
03.2021 - 03.2022
Lead Generation Executive (Pre Sales)
Ziff Davis (QED)
10.2014 - 03.2021
Lead Generation Executive
Flexisales Marketing Pvt. Ltd.
02.2013 - 09.2014
Customer Service Executive (Sales)
Vsynergize Outsourcing Pvt Ltd.
10.2011 - 01.2014
High School Diploma -
St. Joseph's High School.
04.2001 -