Elias Naidu
Team Leader ( Insides Sales)
Pune,MH
Summary
Dynamic team leader with a proven track record at Pangeaa ITES Pvt Ltd, enhancing productivity through effective coaching and performance evaluations. Skilled in data analysis and conflict resolution, I fostered a collaborative environment that improved customer satisfaction ratings and streamlined workflows, driving significant operational success.
Overview
13
13
years of professional experience
Work History
Team Leader
Pangeaa ITES Pvt Ltd
06.2023 - 07.2024
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
SME
Pangeaa ITES Pvt Ltd.
03.2022 - 06.2023
- Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
- Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
Sr.Lead Generation Specialist
Pangeaa ITES Pvt Ltd.
03.2021 - 03.2022
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
- Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
- Evaluated performance metrics regularly for ongoing optimization of lead generation tactics, ensuring continued growth and success in the role.
Lead Generation Executive (Pre Sales)
Ziff Davis (QED)
10.2014 - 03.2021
- Increased lead generation by implementing innovative strategies and tactics.
- Optimized marketing automation tools to drive successful lead generation efforts.
- Advised on website optimization strategies, improving user experience and increasing organic traffic leading to higher quality leads captured online.
- Utilized data-driven insights to refine targeting strategies, increasing qualified leads generated.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Lead Generation Executive
Flexisales Marketing Pvt. Ltd.
02.2013 - 09.2014
Customer Service Executive (Sales)
Vsynergize Outsourcing Pvt Ltd.
10.2011 - 01.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
St. Joseph's High School.
Pune, India 04.2001 -
Skills
Team supervision
Timeline
Team Leader
Pangeaa ITES Pvt Ltd
06.2023 - 07.2024
SME
Pangeaa ITES Pvt Ltd.
03.2022 - 06.2023
Sr.Lead Generation Specialist
Pangeaa ITES Pvt Ltd.
03.2021 - 03.2022
Lead Generation Executive (Pre Sales)
Ziff Davis (QED)
10.2014 - 03.2021
Lead Generation Executive
Flexisales Marketing Pvt. Ltd.
02.2013 - 09.2014
Customer Service Executive (Sales)
Vsynergize Outsourcing Pvt Ltd.
10.2011 - 01.2014
High School Diploma -
St. Joseph's High School.
04.2001 -
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