Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Elizabeth Cundi

Hyderabad

Summary

Dynamic professional with extensive experience at Sitel India PVT LTD, excelling in network troubleshooting and customer support. Proven ability to resolve complex technical issues and enhance customer satisfaction. Adept at implementing quality assurance strategies and optimizing Google Ads campaigns, fostering strong client relationships through effective communication and problem-solving skills.

Work History

Technical Support Associate

Sitel India PVT LTD
Hyderabad
  • Updated customer information and account status in the database following each interaction.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Resolved issues related to network connectivity.
  • Served as first point of contact for incoming technical service calls and emails.
  • Reported customer feedback and feature requests to the development team.

Customer Service Representative

Cognizant India Pvt Ltd
Hyderabad
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved technical issues with Google Ads campaigns.
  • Helped customers with billing and refunds issues in Google Ads campaigns.

Quality Assurance Specialist

GOC services India Pvt Ltd
Hyderabad
  • Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
  • Developed and implemented comprehensive test plans to ensure application functionality met business requirements.
  • Implemented sustainable strategies to grow quality traffic to brand-specific client websites.
  • Developed marketing packages involving web design, remarketing campaigns, key phrase packages, and new media advertising campaigns to increase search engine optimization for clients.
  • Handled a team of 16 people, and worked as support for a team of 23 people as a QA. Developed and implemented comprehensive digital marketing strategies to increase brand awareness and generate leads.
  • Communicated regularly with management to discuss quality trends.
  • Conducted manual and automated testing to identify software defects and inconsistencies.
  • Created comprehensive test cases based on technical specifications or customer requests.

Education

Bachelor of Science -

Shobhit University
Meerut
05-2015

Associate of Science - BIPC

Sri Chaithanya Institutions
Hyderabad
05-2012

High School Diploma -

MNR School of Excellence
Hyderabad
05-2010

Skills

  • Network troubleshooting
  • Digital marketing
  • Billing resolution
  • Issue escalation
  • Customer support
  • Technical documentation
  • Quality assurance
  • Excellent communication
  • Technical communication
  • Product troubleshooting
  • Optimize system performance
  • Optimization across Google Ads Campaigns

Affiliations

  • Active team handling skills effective communication, delegation, conflict resolution, and the ability to motivate and support team members, fostering a collaborative, and productive environment.

Timeline

Technical Support Associate

Sitel India PVT LTD

Customer Service Representative

Cognizant India Pvt Ltd

Quality Assurance Specialist

GOC services India Pvt Ltd

Bachelor of Science -

Shobhit University

Associate of Science - BIPC

Sri Chaithanya Institutions

High School Diploma -

MNR School of Excellence

Similar Profiles

  • Davis Prashanth Williams

    Davis Prashanth WilliamsDavis Prashanth Williams

    Customer Service Executive at SITEL INDIA PVT LTDCustomer Service Executive at SITEL INDIA PVT LTD

    View Profile
  • Aswingokul Chandrasekaran

    Aswingokul ChandrasekaranAswingokul Chandrasekaran

    Technical Support Executive at Sitel India Pvt Ltd, IndiaTechnical Support Executive at Sitel India Pvt Ltd, India

    View Profile
  • Rovina Jerin Auxilia Sundar

    Rovina Jerin Auxilia SundarRovina Jerin Auxilia Sundar

    Quality Assurance Professional at Sitel India Pvt. Ltd.Quality Assurance Professional at Sitel India Pvt. Ltd.

    View Profile
Elizabeth Cundi