ELSA SONA
Muttinakam
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Operation Support
HDFC Sales Pvt Ltd
9 2021 - 1 2024
- Successfully retained customers by implementing effective strategies
- Demonstrated strong customer service skills by promptly handling and resolving customer queries
- Utilized problem-solving skills to efficiently address and resolve customer issues
- New Lead generation & ensuring maximum conversion
Assistant Accountant
Lincore Hotels Pvt Ltd
2019.01 - 2021.03
- Managed and tracked account transactions for multiple clients ensuring accurate financial records
- Analyzed business transactions to identify trends and provide insights for improving firm's financial performance
- Assisted auditors in conducting efficient and effective audits, ensuring compliance with regulations and standards.
Customer Relation Officer
Eben Telecom Pvt Ltd
2017.05 - 2018.03
- Established and maintained positive customer relationships, resulting in high customer satisfaction ratings
- Implemented effective strategies to analyze and resolve customer inquiries, ensuring prompt and satisfactory resolution
- Consistently maintained a high level of customer satisfaction through proactive communication and problem-solving skills.
Education
MBA - Finance & Operations
School of Management Studies, CUSAT
2018.01 - 2021.04
Bachelor of Commerce - Finance & Taxation
Siena College of Professional Studies, M G University
2014.01 - 2017.04
Skills
Data Screening
Data Statistics
Data Visualization
Problem Solving Skills
Leadership skills
Adaptability
Time management
Microsoft office package/ Excel, Word, PPT
Tally ERP Software
CAAP
SQL, Python Idle,Tableau
Languages
English | Hindi | Malayalam
Timeline
Assistant Accountant
Lincore Hotels Pvt Ltd
2019.01 - 2021.03
MBA - Finance & Operations
School of Management Studies, CUSAT
2018.01 - 2021.04
Customer Relation Officer
Eben Telecom Pvt Ltd
2017.05 - 2018.03
Bachelor of Commerce - Finance & Taxation
Siena College of Professional Studies, M G University
2014.01 - 2017.04
Operation Support
HDFC Sales Pvt Ltd
9 2021 - 1 2024
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