Lakshya Kanojia

• Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
• Conduct Through Data Analytics, identify Trends and create high level review of Data representation for stakeholder communication.
• Lead/Support multiple enterprise level projects.
• Identify and report Risks and mitigate with effective strategies

• Skilled in handling Non phone enquires from Customers, Merchants, Attorneys, Third parties etc.
• Conduction root cause analysis of incoming correspondence.

• Handled queries related to Dispute, Fraud and general product related enquires and Demonstrated high efficiency

and decision making in setting up Dispute and Fraud cases accurately to provide First call resolutions to the card

members and decrease bad demand.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.