Elton Lobo
Key Account Manager
Bangalore
Summary
Dynamic Key Account Manager with over three years of experience in B2B sales, specializing in client relationship management and commercial partnerships within the water purifier industry. Expertise in account retention, upselling, and cross-selling, complemented by a strong commitment to resolving client issues and ensuring customer success. Proven success in managing accounts end-to-end while fostering long-term client relationships and driving revenue growth through strategic account management initiatives. Results-oriented professional dedicated to delivering exceptional value and enhancing overall client satisfaction.
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Key Account Manager – Commercial Department
DrinkPrime
02.2022 - Current
- - Manage and nurture key B2B accounts including co-living spaces, PGs, cafes, restaurants, and showrooms.
- - Resolve client issues, manage monthly collections, and ensure smooth renewal and validity updates.
- - Drive revenue growth by cross-selling and upselling commercial water purifiers.
- - Handle account reporting, lead auditing, and monthly data analysis for business insights.
- - Build strong client relationships through proactive communication and account servicing.
- - Collaborated with internal teams to streamline client onboarding and improve service efficiency.
Operations Associate – Partnerships & Marketing
DrinkPrime
01.2021 - 01.2022
- - Coordinated with B2B partners for onboarding and service management.
- - Processed orders, resolved client issues, and maintained account records.
- - Supported monthly reporting and auditing of marketing leads.
- - Assisted in data collection, customer support, and backend operations.
Education
Bachelor of Science (B.Sc.) -
Mumbai University (SIES College of Arts, Science & Commerce)
01.2019
Higher Secondary Certificate (HSC) - undefined
Maharashtra State Board
01.2016
Secondary School Certificate (SSC) - undefined
Maharashtra State Board
01.2014
Skills
- Key Account Management
- B2B Sales & Partnerships
- Client Relationship Management
- Customer Success & Retention
- Cross-selling & Upselling
- Data Reporting & Analysis
- Communication & Negotiation Skills
- Problem Solving & Collaboration
Business development
Interests
Football, Hiking, Nature Trails
Certification
Google ads
Timeline
Key Account Manager – Commercial Department
DrinkPrime
02.2022 - Current
Operations Associate – Partnerships & Marketing
DrinkPrime
01.2021 - 01.2022
Higher Secondary Certificate (HSC) - undefined
Maharashtra State Board
Secondary School Certificate (SSC) - undefined
Maharashtra State Board
Bachelor of Science (B.Sc.) -
Mumbai University (SIES College of Arts, Science & Commerce)
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