Emily Weaver
Lafayette
Summary
Dynamic leader with proven success in operations management and team leadership at Nishida Services. Skilled in enhancing customer satisfaction and staff development, evidenced by resolving disputes and mentoring for peak performance. Excels in complex problem-solving and effective communication, driving significant improvements in productivity and service delivery without exceeding budget constraints. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager
Nishida Services
05.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Supervisor
IU Health University Hospital
10.2016 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Trainer/Service Worker
Purdue University
04.2008 - 10.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma -
Jefferson High School
Lafayette, INAssociate Degree - Dental Assisting
Ivy Tech Community College of Indiana
Lafayette, IN05.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Effective Communication
Timeline
Manager
Nishida Services
05.2021 - Current
Supervisor
IU Health University Hospital
10.2016 - 05.2021
Trainer/Service Worker
Purdue University
04.2008 - 10.2016
High School Diploma -
Jefferson High School
Associate Degree - Dental Assisting
Ivy Tech Community College of Indiana
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