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Associate Principal Engineer

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Highly motivated MBA honors professional with over 30+ years experience in the Healthcare industry business office call center, billing and collection and insurance claims. With superior customer service background. Eager to apply my skills in administrative, leadership and management roles in order to gain the necessary skills to further my business endeavors.

15 +years of hands on experience Asset management, ITIL service management, Client service, Operations, Order management, Configuration management, Incident management, change management ). Companies worked at: IBM India, HCL, Aegis International. Believe in best quality and customer service to the client in time. Understand and implemented principles of agile methodology. Quality makes the individual, individuals build the team, team builds the organization.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Skilled in analyzing market trends and customer preferences to develop targeted marketing strategies. Experience includes conducting comprehensive market research, interpreting data to inform business decisions, and crafting effective marketing campaigns. Strengths lie in analytical problem-solving, communication of complex information in understandable terms, and adaptability to rapidly changing market conditions. Contributed to significant improvements in product positioning and brand visibility through strategic market analysis and insights.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dynamic IT Service Manager with extensive experience at HCLTech, excelling in ITIL process optimization and resource management. Proven track record in leading change initiatives and enhancing service delivery. Adept at risk assessment and fostering team collaboration, driving continuous improvement to achieve quality business outcomes.

Emma Downing

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Service Consultant and Assistant Manager

Service Advisor

Service Advisor and Technician

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Welding -

High School Diploma -

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Service Consultant and Assistant Manager

Service Advisor

Service Advisor and Technician

Welding -

High School Diploma -

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