Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

ROHITH KUMAR PV

Chennai

Summary

Dynamic IT Service Manager with extensive experience at HCLTech, excelling in ITIL process optimization and resource management. Proven track record in leading change initiatives and enhancing service delivery. Adept at risk assessment and fostering team collaboration, driving continuous improvement to achieve quality business outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Consultant - IT Service Manager

HCLTech
05.2022 - Current
  • People/ Resource Management across multiple locations - managed 15+ resources across two locations.
  • Design, document, implement, and own IT Service Management processes and practices
  • Reviewed the ITIL process document, proposed and implement changes in process and tool level and Auditing Runbooks for all changes to check for consistence as necessary information is present.
  • Single point of contact for all issues related to ServiceNow on Service Management.
  • Managed and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed
  • Perform governance and compliance audits on in-scope Service Management processes, identifying risks associated and managing escalations accordingly
  • Chairing the CAB reviewing the changes and approving along with client and performing post implementation reviews
  • Ensuring that all the changes are executed within the approved timeline and appropriate artefacts are recorded as per the change management process

Project Manager Change Management

Terrabit Consulting PVT Ltd
09.2021 - 04.2022
  • Plan for the implementation and deployment as per the release schedule.
  • Make sure that the release is planned, according to the requirements.
  • Lead the Go-Live activities to deploy the software successfully.
  • Co-ordinate with development teams responsible for build.
  • Identify the risks that can delay the release and manage them.

Service Transition Consultant Lead (Change Manager)

Cognizant Technology Solutions
08.2014 - 09.2021
  • Ensure that all changes are managed as planned within the timescales agreed with the change requester. Engage in Change Advisory Board Meetings CAB.
  • Review, monitor and communicate the progress and outcome of changes.
  • Planning and rolling out a learning and development strategy that supports the job family and career path framework
  • Initiated clean-up of high ageing change records which led to more concise report on open changes.
  • Planning schedules for key maintenance activities and coordinating for refresh testing & sanity checks.
  • Driving Post Implementation Review calls of any failure activity to find out the Root cause analysis using Fishbone process to emphasize on new initiatives planned for implementation.
  • Manage Monthly Internal audits and making sure its green according to the company standards.
  • Proficiency in ITIL (Incident, Change and Knowledge Management Process).
  • Responsible to manage/monitor release activities to ensure minimal impact to the customer through the effective Release control protocols, Milestone reviews and in effect delivering quality business outcomes.
  • Developed a broad knowledge and understanding of technology and business related items in order to identify and prioritize issues and their solution.

Education

Master of Business Administration -

Pondicherry University
05.2015

Bachelor of Electrical and Electronics Engineering -

R.M.D Engineering College
05.2013

Skills

  • IT Project Management
  • ITIL Framework
  • ITIL Process Consultant
  • Change Management
  • Service Level Agreements
  • Process Improvement
  • Team Leadership
  • Service Desk Operations
  • Continuous Improvement
  • Service now
  • Audit Reporting
  • Risk Assessment
  • Business Analysis
  • Resource management
  • Root cause analysis
  • Project management support
  • Customer relationship management
  • Process optimization
  • Business analysis
  • Technological assessment

Certification

  • ITIL V3
  • ITIL Intermediate Certificate in IT Service Transition

Awards

  • Awarded Above & Beyond for exemplary performance for end to end ownership and excellent coordination in driving over Beyond 1500+ changes/cutovers without any violation.
  • Awarded Associate of the quarter for delivering consistent and outstanding performance and for the excellence showcased in implementing out of the box process schemes and solutions which adds value to the business.
  • Awarded as STAR PERFORMER for showing great flexibility and adaptability for dynamic client requirements and received appreciations for the same.
  • Received appreciation from system owner for supporting the application during critical outage situation.
  • Handled the team with zero escalations and zero delay in achieving the targets.

Timeline

Associate Consultant - IT Service Manager

HCLTech
05.2022 - Current

Project Manager Change Management

Terrabit Consulting PVT Ltd
09.2021 - 04.2022

Service Transition Consultant Lead (Change Manager)

Cognizant Technology Solutions
08.2014 - 09.2021

Master of Business Administration -

Pondicherry University

Bachelor of Electrical and Electronics Engineering -

R.M.D Engineering College

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