EMMANUAL REDDY
Human Resources and Operations Management
GREATER NOIDA
Summary
Experienced Customer Experience Specialist with over 15 years of expertise in customer support, HR operations, and stakeholder management across diverse industries. Adept at providing high-quality customer service, troubleshooting technical issues, and enhancing customer satisfaction in SaaS and technical environments. Strong communicator with a passion for delivering top-notch support, mastering new tools, and working collaboratively in remote settings.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Manager, Human Resources and Operations
AtDrive Group
4 2016 - Current
- Partnered with leadership and global business leaders to develop and implement HR strategies that align with business goals
- Led performance management processes, ensuring alignment of KRAs and objectives across the organization
- Ensured 100% compliance with labor laws and facilitated regular updates to company policies to reflect industry best practices
- Designed and executed employee engagement initiatives, enhancing overall workplace satisfaction
- Spearheaded the implementation of HRIS tools, streamlining operations and reporting.
Senior Associate Consultant
Husys
10.2012 - 03.2016
- Provided expert customer support for various HR-related applications, resolving issues and ensuring client satisfaction
- Managed end-to-end recruitment and performance appraisal processes, driving operational efficiency
- Designed and implemented competitive compensation structures, ensuring compliance with market standards
- Managed payroll processing and statutory compliance, ensuring accurate and timely filings.
HRBP
Rabyte Electronics Pvt Ltd
08.2011 - 08.2012
- Conducted recruitment processes, managed employee lifecycle from onboarding to offboarding, and maintained HRMS data integrity.
Executive - Team Member
HCL Technologies
03.2011 - 07.2011
- Managed resource billing on SAP HR, coordinated timesheets, and ensured compliance with FTE and NFTE guidelines.
SME, Lending Assessment
Fiserv
05.2006 - 09.2009
- Managed a team of 40 employees, overseeing the entire employee lifecycle from hiring to retirement
- Acted as a primary point of contact for clients, ensuring seamless communication and project delivery
- Provided expert knowledge in lending assessment, driving operational excellence within the team
- Awarded the 'Shining Star' for outstanding performance and contribution to the team.
Team Member, Quality Check & Claims Adjudicator
Hewitt Associates
10.2004 - 04.2006
- Conducted quality checks on Flexible Benefit Plan claims, ensuring accuracy and compliance with company policies
- Adjudicated claims efficiently, maintaining high standards of accuracy and customer satisfaction
- Promoted to Team Mentor, guiding and supporting team members to achieve their goals
- Received the 'Best Employee' award twice for exceptional performance and dedication.
Education
No Degree - HR Analytics
Indian Institute of Management, Indore
05.2021 - 05.2022
MBA - Human Resources Management And Operations Manageme
New Delhi Institute of Management
New Delhi, India 04.2009 - 04.2011
BBA CAM, Management - Business Management And Computer Programming
Guru Gobind Singh Indraprastha University
New Delhi, India 04.2001 - 04.2004
Skills
Customer Support & Success
Technical Troubleshooting
Stakeholder Management
Communication & Collaboration
HRIS & Digital HR
Performance Management
Data Analysis & Reporting
Project Management
Remote Work Adaptability
Benefits Administration
Onboarding Processes
Workforce Planning
Employee Relations
HR analytics
Websites
Certification
People Analytics and Digital HR, IIM Indore
Professional Development
Continuously engaging in professional development to stay abreast of the latest industry trends and technologies, particularly in customer experience and digital HR solutions.
Toolsandtechnologies
Asana, Trello, Slack, Jira, SAP HR, Tableau, R, Excel, Adobe XD, Figma, Premiere Pro, DaVinci Resolve
Languages
English
Hindi
References
Available upon request.
Timeline
No Degree - HR Analytics
Indian Institute of Management, Indore
05.2021 - 05.2022
Senior Associate Consultant
Husys
10.2012 - 03.2016
HRBP
Rabyte Electronics Pvt Ltd
08.2011 - 08.2012
Executive - Team Member
HCL Technologies
03.2011 - 07.2011
MBA - Human Resources Management And Operations Manageme
New Delhi Institute of Management
04.2009 - 04.2011
SME, Lending Assessment
Fiserv
05.2006 - 09.2009
Team Member, Quality Check & Claims Adjudicator
Hewitt Associates
10.2004 - 04.2006
BBA CAM, Management - Business Management And Computer Programming
Guru Gobind Singh Indraprastha University
04.2001 - 04.2004
Manager, Human Resources and Operations
AtDrive Group
4 2016 - Current
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