AKHIL RAJ
Bengaluru
Summary
Dynamic Customer Support Executive with a proven track record at ZingHR, excelling in SaaS support and enterprise client management. Adept at resolving complex technical issues and enhancing customer satisfaction through effective communication and process optimization. Skilled in CRM tools, I consistently drive successful outcomes and foster strong client relationships.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
ZingHR
Bangalore
01.2025 - Current
- Served as the primary contact for enterprise and mid-sized clients.
- Resolved technical issues and escalations by collaborating with internal teams to ensure timely solutions.
- Supported onboarding, system setup, and user training.
- Delivered end-to-end HRMS product support for multiple clients.
- Executed configuration changes and implementations to enhance system functionality.
- Managed change requests (CRs) with thorough documentation and prioritized resolution.
- Handled invoice tracking, payment follow-ups, and collections.
Customer Support Executive
iEnergizer
11.2023 - 01.2025
- Handled high-volume inbound calls for SBI Credit Card customers, ensuring timely and effective support.
- Addressed billing, disputes, and account-related queries, enhancing overall customer satisfaction.
- Increased customer retention by actively preventing card closures through conflict resolution.
Business Development Executive
GetGIS
06.2023 - 11.2023
- Generated qualified leads through targeted outbound calls and consultations.
- Developed relationships with potential clients in the geospatial industry.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to create tailored proposals for clients.
- Facilitated informative webinars on Canada and Australia PR immigration to engage potential clients.
Education
Bachelor of Computer Applications - Computer Applications Development
Amrita Vishwa Vidyapeetham
Kerala03-2021
High School Diploma -
K.VK.V.M.HSS POTHAPALY
Kerala03-2017
Skills
- Customer Support & Success
- SaaS / HRMS Support
- Technical Support
- Enterprise Client Handling
- CRM & Ticketing Tools
- SLA management
- Billing Support
- Configuration management
- Process Optimization
Languages
- Malayalam
- Tamil
- Hindi
- English
Projects
Comparative Study on Keyword Extraction Algorithms, Evaluated KEA, MAUI, TextRank, PositionRank; identified MAUI & TextRank as most effective.
Timeline
Customer Support Executive
ZingHR
01.2025 - Current
Customer Support Executive
iEnergizer
11.2023 - 01.2025
Business Development Executive
GetGIS
06.2023 - 11.2023
Bachelor of Computer Applications - Computer Applications Development
Amrita Vishwa Vidyapeetham
High School Diploma -
K.VK.V.M.HSS POTHAPALY