Summary
Overview
Work History
Education
Skills
Acknowledgment
Timeline
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PRIYANKA JHA

Customer Support-Lead
Chennai,TN

Summary

Results-driven professional with a strong background in customer support, public speaking, and team mentorship. Seeking a Customer Success Manager role. Experienced in conducting webinars, leading community meet-ups, and facilitating workshops to enhance customer engagement and product adoption. Skilled in mentoring teams and driving cross-functional collaboration to ensure customer satisfaction and long-term success.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages

Work History

Customer Support-Lead

Zoho Corporation
10.2018 - Current
  • Delivered end-to-end customer support and On-boarding for Zoho products, ensuring high satisfaction and retention.
  • Led live webinars, interactive workshops, community meetups and Annual User Conferences for Zoho CRM and Bigin to enhance user engagement and product adoption.
  • Mentored junior team members, improving onboarding and support quality.
  • Led CRM implementation efforts tailored to client-specific workflows.
  • Coordinated with internal teams to resolve escalations and enhance product value.

Data Associate

Amazon Development Centre
07.2017 - 09.2018
  • Processed and analyzed data related to Amazon's product catalog.
  • Ensured data integrity and accuracy through quality audits and reporting.

Customer Support Executive

CSS Corp
08.2016 - 07.2017
  • Provided technical and functional support for customer queries.
  • Developed communication and problem-solving skills in a fast-paced environment.

Education

B.Tech - Information Technology

Vivekananda College of Engineering for Women

Skills

Customer Support & Success

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Acknowledgment

I hereby declare that all the details mentioned above are true to the best of my knowledge and belief. I take full responsibility for the accuracy of the information mentioned in this resume.

Timeline

Customer Support-Lead

Zoho Corporation
10.2018 - Current

Data Associate

Amazon Development Centre
07.2017 - 09.2018

Customer Support Executive

CSS Corp
08.2016 - 07.2017

B.Tech - Information Technology

Vivekananda College of Engineering for Women

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PRIYANKA JHACustomer Support-Lead