Emmanuel Lamare
Shillong,ML
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Emmanuel Lamare
09.2016 - 06.2023
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Sri Sai University
Himachal Pradesh08.2014
Motor Mechanic Vehicle
Donbosco
Shillong07.2010
Skills
- Cost Estimation
- Documentation And Reporting
- Customer Retention
- Computer Skills
- Vehicle assessment
- Customer Service
- Service Estimates
- Price Quoting
- Handling Customer Complaints
- Records Maintenance
Certification
- step 3: Program
- certification], Hyundai Service Center, 6years years, 9 months
music
I have loved to listen to any genre of music since I was a child and I do play guitar too, Without music, life is pale
Timeline
Service Advisor
Emmanuel Lamare
09.2016 - 06.2023
High School Diploma -
Sri Sai University
Motor Mechanic Vehicle
Donbosco
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