Sri Hari Parasa
Machilipatnam
Summary
Customer-focused Service Advisor with experience in vehicle diagnostics, repair estimation, and workshop coordination. Strong in communication, problem solving, and service documentation, with a track record of supporting timely repairs and positive customer experiences.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Service Advisor
NORTH STAR MOTORS PVT LTD, MAHINDRA TRUCKS & BUSES DIVISION
BENGULURU
08.2026 - Current
- Greeted customers and understood their vehicle service requirements, complaints, and concerns.
- Prepared job cards with accurate customer details, vehicle information, and reported complaints.
- Coordinated with technicians to diagnose vehicle issues, recommending necessary repairs and maintenance to enhance service effectiveness.
- Explained repair requirements, service procedures, and estimated costs to customers.
- Prepared and shared repair estimates, securing customer approvals and clearly communicating additional repair requirements to facilitate informed decisions.
- Monitored vehicle repair progress and ensured timely delivery of vehicles.
- Coordinated with the workshop, the spare parts department, and the technicians to ensure smooth service operations.
- Provided regular updates to customers regarding vehicle status, repair costs, and delivery schedules.
- Ensured customer satisfaction through professional communication and effective resolution of complaints, fostering positive customer relationships.
- Explained service invoices, repair work completed, and future maintenance recommendations during vehicle delivery.
- Followed up with customers after service to obtain feedback and improve customer satisfaction.
- Maintained service records, job cards, customer information, and vehicle history.
- Promoted periodic maintenance, value-added services, and genuine spare parts to customers.
- Handled warranty claims, insurance-related repairs, and service documentation.
- Supported achievement of workshop targets, customer satisfaction index (CSI), and service revenue goals.
- Ensured compliance with company service standards, safety procedures, and quality requirements.
- Greeted customers at NORTH STAR MOTORS PVT LTD service desk and recorded vehicle concerns.
Senior Associate Engineer
Vunathi Technologies Pvt Ltd
Visakapatnam
10.2023 - 06.2026
- Installed, configured, and maintained Linux servers, including Red Hat Enterprise Linux (RHEL), Ubuntu, and CentOS.
- Monitored system performance, CPU, memory, disk utilization, and server availability to ensure optimal performance.
- Managed user accounts, groups, file permissions, and access controls to maintain system security.
- Performed system updates, patch management, backup, and recovery operations to ensure data integrity and system reliability.
- Troubleshot Linux server issues, analyzed system logs, and resolved hardware, software, network, and service-related problems.
GIS Engineer
RMSI Pvt Ltd
Hyderabad
11.2017 - 09.2023
- Created and maintained GIS maps of telecom infrastructure, including fiber optic cables, ducts, manholes, poles, and network routes.
- Performed GIS data digitization, georeferencing, and spatial data validation using ArcGIS and QGIS.
- Supported FTTH/FTTx fiber network planning, route mapping, and connectivity documentation.
- Updated GIS databases and as-built drawings based on field survey data and engineering changes.
- Conducted quality checks on GIS data to ensure network accuracy, completeness, and compliance with project requirements.
Education
Bachelor of Engineering - Mechanical Engineering
SRKR ENGINEERING COLLEGE
BHIMAVARAM04-2016
Diploma - Mechanical Engineering
AANM & VVRSR DIPLOMA COLLEGE
GUDLAVALLERU04-2013
10TH -
KOMMAREDDY TALENT HIGH SCHOOL
BANTUMILLI04-2010
Skills
- Vehicle diagnostics
- Cost analysis
- Claims management
- Record keeping
- Vehicle inspection
- Customer relationship management
- Workshop coordination
- Spare parts management
- Service scheduling
- Quality assurance
- Customer engagement
- Problem solving
- Team collaboration
- Cost estimation
Languages
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Personal Details
- Date Of Birth : 05/01/1995
- Marital Status : Single
- Gender : Male
Timeline
Service Advisor
NORTH STAR MOTORS PVT LTD, MAHINDRA TRUCKS & BUSES DIVISION
08.2026 - Current
Senior Associate Engineer
Vunathi Technologies Pvt Ltd
10.2023 - 06.2026
GIS Engineer
RMSI Pvt Ltd
11.2017 - 09.2023
Bachelor of Engineering - Mechanical Engineering
SRKR ENGINEERING COLLEGE
Diploma - Mechanical Engineering
AANM & VVRSR DIPLOMA COLLEGE
10TH -
KOMMAREDDY TALENT HIGH SCHOOL