Enoch Jason Ayyinki
Hyderabad
Summary
Accomplished customer support executive recognized for delivering exceptional service with empathy and understanding. Expertise in swiftly resolving inquiries and fostering positive relationships to ensure customer satisfaction at every interaction. Proven ability to navigate complex issues while maintaining a calm and professional demeanor. Committed to enhancing the overall customer experience through effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Entain private limited
Hyderabad
09.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and processed transactions accurately.
- Handled 50-60 chats per day
- Utilized software tools such as Jarvis and Zendesk to manage customer interactions effectively.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Assisted in compliance checks for new account openings.
- Identified needs of customers promptly and efficiently.
Payroll Customer Support Associate
ADP
06.2024 - 05.2025
- Managed garnishments, deductions, and benefit withholdings accurately to maintain compliance with regulations.
- Consistently met deadlines even under high-pressure situations, displaying exceptional time-management skills.
- Identified opportunities for process improvements within the payroll system, leading to increased operational efficiency.
- Supported team members during peak periods, demonstrating adaptability and strong collaboration skills.
- Reduced errors in payroll records by diligently reviewing and verifying employee information.
- Handled over 25-30 chat/calls
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed relationships with key clients, ensuring loyalty and repeat business.
- Communicated with customer to understand needs and concerns.
- Improved customer satisfaction by providing timely and effective resolutions to their concerns.
- Built strong relationships with customers through active listening, empathy, and understanding their needs.
Customer Support Analyst
Deloitte
02.2023 - 01.2024
- Provided timely and prompt responses and resolutions for technology service issues and requests.
- Experience in Service Now ticketing
- Worked on Tools such as Dash, Sap, Azure , Active directory ,Microsoft Authenticator's for checking details and troubleshooting Customer issues
- Worked on Genesys Cloud to handle every aspect of customer interactions, including interactive voice response (IVR), automatic call distribution (ACD), skills-based routing of phone calls, emails, web Forms, chats
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Configured networks to meet performance requirements.
- Demonstrated exceptional working knowledge of MS Office applications, including Outlook, Word and Excel.
- Maintained excellent customer relationships by going extra mile to attend their needs and provide ongoing support.
- Experience working with Citrix Vdi
- Managed over 37-40 calls per day
- Offered administrative and customer service support to customers.
- Provided exceptional customer support, addressing all user inquiries promptly and professionally while fostering positive relationships with clients.
Education
Graduate Degree - Bcom Computers
Jahanavi Degree College
Hyderabad, TGSt Mary's Junior College
Hyderabad, TGSchool Narayana Concept School,
Hyderabad, TGSkills
- Technical issues analysis
- Application support
- Customer service expert
- Application installations
- Troubleshooting proficiency
- Microsoft Excel
- Self-disciplined
- Flexible worker
- Time Management
Personal Information
Timeline
Customer Support Executive
Entain private limited
09.2025 - Current
Payroll Customer Support Associate
ADP
06.2024 - 05.2025
Customer Support Analyst
Deloitte
02.2023 - 01.2024
Graduate Degree - Bcom Computers
Jahanavi Degree College
St Mary's Junior College
School Narayana Concept School,