Shalini Patra
Senior customer service Representative
Sector 19,House No.19/140, Indira Nagar, Lucknow, Uttar Pradesh.
Summary
A dedicated Customer Service Representative with 8 years of experience, currently employed at HCL Technologies, seeking to leverage my expertise in providing exceptional customer support to contribute to the continued success and growth of a dynamic organization. Passionate about delivering outstanding service, resolving issues efficiently, and fostering positive customer relationships.
Overview
9
9
years of professional experience
1
1
Language
Work History
Senior customer service Representative
HCL technologies
09.2021 - Current
- Provide top-notch customer service and support for Pearson OnVUE exam candidates.
- Offered exemplary customer service to Pearson OnVUE exam candidates resulting in satisfactory exam experience.
- Assist with exam scheduling, technical troubleshooting, and policy inquiries and ensure that the candidates follow and adhere to the instructions on examination procedures/rules before, during and after the examination period
- Monitor exam sessions, verify candidate identities, and ensure compliance.
- Collaborate with internal teams, including technical support and operations, to resolve complex issues and optimize the candidate experience.
- Provide guidance and support to candidates throughout the exam scheduling process, ensuring a seamless experience.
- Also worked on Avaya, Regmen and Sales Force (Service Console) to assist the candidate for International Voice and Non voice process.
Senior Administrative Executive
Kriti Prakashan Pvt Ltd
05.2018 - 06.2021
- Online fund transfer (E-Net) of party payments and Employee’s salary.
- Maintenance of the systems for accounting of money earned and expended through Credit Control Department and reconciling Aftercare bank accounts.
- Monthly Bank reconciliation of all accounts. Maintaining Banks Report in a daily basis.
- Taking care of timely deduction of company EMI’s. Bounce cheque management.
- Provide general administration duties to support the organization
- Coordinating of accounts records system ensuring confidentiality
- Maintain and Oversee office equipment, stationary, office supplies and organize maintenance and repairs as required
Administrative Officer
iNurture Education Solution Pvt Ltd
05.2018 - 06.2021
- Online fund transfer (E-Net) of party payments and Employee’s salary..
- Monthly Bank reconciliation of all accounts. Maintaining Banks Report in a daily basis.
- Taking care of timely deduction of company EMI’s. Bounce cheque management.
- Coordinating of accounts records system ensuring confidentiality
Operation Coordinator
Oberois Education Link PvtLtd
04.2015 - 09.2016
Education
MBA - Marketing And HR
Institute of Cooperative & Corporate Management.
Lucknow, India2014
B.COM - Commerce
Rajat Girls Degree College
Lucknow, India05.2012
Intermediate - Commerce
Hindustan Aeronautics (H.A.L) School
Lucknow07.2009
Hindustan Aeronautics (H.A.L) School
Lucknow, India03.2007
Skills
Internships
1. An analytical study on the degree of customer satisfaction at Spencer’s lekhraj hyper. at ”Spencer’s Retail Limited "Jun 2013 , Lucknow
(On partial completion of MBA; 45 days)
The main objective of the project was to find out the perception of the consumer about the store and product of the Spencer’s.
2. An analysis on study of service quality of telecom industry in Lucknow region, May 2014, lucknow
(On partial completion of MBA)
This survey research may be also aimed as to estimate potential buyer for the product and to study the requirement regarding to the future of the telecom.
Computer Proficiency
Course on Computer Concepts (CCC).
Timeline
Senior customer service Representative
HCL technologies
09.2021 - Current
Senior Administrative Executive
Kriti Prakashan Pvt Ltd
05.2018 - 06.2021
Administrative Officer
iNurture Education Solution Pvt Ltd
05.2018 - 06.2021
Operation Coordinator
Oberois Education Link PvtLtd
04.2015 - 09.2016
MBA - Marketing And HR
Institute of Cooperative & Corporate Management.
B.COM - Commerce
Rajat Girls Degree College
Intermediate - Commerce
Hindustan Aeronautics (H.A.L) School
Hindustan Aeronautics (H.A.L) School
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