Yousufuddin Ahmed
Hyderabad
Summary
Client services professional with proven expertise in customer interaction and issue resolution. Proficient in documenting customer concerns and analyzing market trends. Recognized for strong communication skills and commitment to ethical practices, fostering high levels of customer trust. Contributed to business growth through effective management of customer inquiries and service improvements.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Cognizant
Hyderabad
06.2024 - Current
- Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
- Responded to inquiries regarding insurance coverage and payment statuses, facilitating informed customer decisions.
- Maintained accurate claim statuses in claims management software, ensuring timely updates for customers.
- Evaluated special accommodation requests to determine benefit eligibility.
Customer Service Executive
Foundever
Hyderabad
02.2021 - 05.2024
- Managed timely resolution of customer complaints through chat and email interactions.
- Resolved technical issues for customers and end-users, improving overall user experience and ensuring timely access to services.
- Provided ongoing user support during system updates and implementations, leading to increased user satisfaction and smoother transitions.
- Executed troubleshooting for software-related problems across diverse projects, resulting in optimized performance and reduced downtime.
Digital Interaction Advisor
247.ai
Hyderabad
04.2018 - 01.2021
- Launched eCommerce site and optimized for improved customer experience.
- Provided comprehensive product information via online chat.
- Assessed customer needs and preferences to facilitate optimal product selection.
- Maintained up-to-date knowledge of product features to assist customers effectively.
- Managed inquiries regarding order status and product availability to ensure customer satisfaction.
- Monitored vendor shipments to ensure timely delivery and enhance customer experience.
- Utilized CRM software for accurate documentation of customer interactions.
Customer Service Representative
TBSS
Hyderabad
11.2016 - 02.2018
- Delivered customer service support by resolving inquiries on product features, pricing, and availability, enhancing customer satisfaction.
- Provided technical assistance during installation and usage of products, ensuring customer success and product functionality.
- Recommended tailored products based on individual customer needs, improving sales through personalized service.
- Acquired in-depth knowledge of product specifications to effectively communicate details to customers and team members.
- Organized promotional events including trade shows and seminars to highlight products.
Education
B.com Computers - Accounting And Finance
Cognizant College of Commerce
Hyderabad06-2015
Board Of Intermediate Education - Commerce
Gowtham Jr. College
Hyderabad06-2013
Board Of Secondary - SSC
Mansura Cyber High School
Hyderabad06-2010
Skills
- Customer service excellence
- Active listening and empathy
- Conflict resolution
- Customer satisfaction
- Verbal communication
- Written communication
- Lean Six Sigma principles
- Agile and Scrum methodologies
- Remote collaboration tools
- Typing accuracy and speed
- Adaptability and stress management
- Advanced Microsoft Office skills
Languages
- Urdu
- English
- Hindi
- Telugu
Timeline
Senior Customer Service Representative
Cognizant
06.2024 - Current
Customer Service Executive
Foundever
02.2021 - 05.2024
Digital Interaction Advisor
247.ai
04.2018 - 01.2021
Customer Service Representative
TBSS
11.2016 - 02.2018
B.com Computers - Accounting And Finance
Cognizant College of Commerce
Board Of Intermediate Education - Commerce
Gowtham Jr. College
Board Of Secondary - SSC
Mansura Cyber High School