Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic
EPSIN RAJ

EPSIN RAJ

Tamilnadu

Summary

Communicative Assistant manager of Customer Service experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Success-driven Assistant Manager of Customer Service with proven skills in team leadership, problem resolution, and customer care. Experience includes managing customer relations, optimizing service protocols and fostering strong client relationships to enhance loyalty. Recognized for enhancing customer satisfaction levels while driving operational improvements. Demonstrates a strong commitment to maintaining high levels of quality and efficiency.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

7
7
years of professional experience
4039
4039
years of post-secondary education

Work History

Assistant Manager of Customer Service

Interglobe aviation Ltd
Chennai
05.2018 - Current
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.
  • Coordinated schedules and workflows to optimize team efficiency and performance.
  • Resolved customer inquiries and complaints with professionalism and empathy.

Education

MBA - Human Resources Management

Annamalai University
Tamilnadu

Bachelor of Arts - English Literature

Annamalai University
Tamilnadu

Skills

  • Issue Escalation
  • Team Collaboration
  • Customer queries
  • Problem Identification
  • Performance tracking
  • Problem solving
  • Training and coaching

Languages

1,A2,1,C2,1,C2,1,C2

Languages

English
Proficient
C2
Tamil
Proficient
C2
Malayalam
Proficient
C2
Hindi
Elementary
A2

Timeline

Assistant Manager of Customer Service

Interglobe aviation Ltd
05.2018 - Current

MBA - Human Resources Management

Annamalai University

Bachelor of Arts - English Literature

Annamalai University
EPSIN RAJ