Erin Peterson
GREENWOOD
Summary
Operations Specialist with 23 years at First Chatham Bank, excelling in operational efficiency and process improvement. Developed comprehensive training guides and specialized reports, enhancing branch support and staff knowledge. AAP certified, demonstrating strong problem-solving skills and attention to detail in creating innovative account products and workflows. Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
23
23
years of professional experience
Work History
Operations Specialist
First Chatham Bank
09.2002 - Current
- I have worked with the Fiserv system for 23 years. This includes creating/maintaining system specifications, new product creations, branch support, operations staff support.
- Based on my knowledge of the Fiserv system I have created numerous instruction guides for branch and operations personnel for knowledge and training purposes.
- BPM Administrator - built new account products, created/maintained account workflows, programmed form fields for auto-population of account documents.
- I-32 Design Tool - created custom documents to be imported and used in the BPM system.
- Business Analytics report writing system - created specialized reports when requested by management.
- Obtained Accredited ACH Professional (AAP) certification in 2005.
Education
High School Diploma -
Windsor Forest High School
Savannah06-1994
Skills
- Operational efficiency
- Planning and coordination
- Operations coordination
- Process documentation
- Problem-solving
- Process improvement
- Multitasking
- Quality assurance
- Attention to detail
Timeline
Operations Specialist
First Chatham Bank
09.2002 - Current
High School Diploma -
Windsor Forest High School
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