ERNEST INBARAJ
India Site Leader
Chennai
Summary
I built an India GCC from the first hire to 250 people over 4.5 years running full P&L, entity governance, and AI-led workflow transformation for a NASDAQ-listed company. Before that I did the same at Pro.com for 4.5 years, joining when the India team was 8 people and building the operating foundation that scaled the business. Two zero-to-one GCC builds. Different companies, different stages, same result. At Opendoor I have led two distinct transformations back to back first centralising fragmented operations into a high-governance shared services model, then rebuilding those workflows as AI-native processes.
Overview
20
20
years of professional experience
Work History
Vice President of Operations
OPENDOOR TECHNOLOGIES
Chennai
03.2025 - Current
- Directing end-to-end India operations with full P&L ownership, reporting directly to US Executive Leadership
- Architecting AI-native workflow transformation - identifying high-volume manual processes and rebuilding with human-in-the-loop automation to improve scalability and reduce error rates
- Leading a GCC of 250+ employees across multiple functions, maintaining site sovereignty and strategic alignment with US headquarters
- Onboarding and managing BPO partners to enhance elastic operational capacity for the global platform
- Acquired Pro.com
Senior Director of Operations
OPENDOOR TECHNOLOGIES
Chennai
09.2021 - 02.2025
- Spearheaded centralisation of mission-critical operations from the US to India, creating a high-governance shared services delivery model
- Achieved 35% reduction in operating costs through strategic insourcing and process optimisation
- Built India G&A functions from scratch - Payroll, Finance, Legal - ensuring 100% corporate governance
- Established leadership depth and succession pipelines to support site autonomy
- Acquired Pro.com
Director of Operations
PRO.COM
Chennai
01.2016 - 09.2021
- Built the India organisation from 8 people to a fully functioning GCC - established operating cadence, governance structures and cross-functional teams in an ambiguous, fast-scaling environment
- Reduced feature delivery timelines from 10 months to 3 months through ops-engineering alignment and process re-engineering
- Launched financial tracking system that improved operational margins by 700 basis points within 90 days
- Introduced OKR frameworks at executive level, aligning India site performance with Board-level output metrics
- Streamlined subcontractor work-order processes, improving execution speed by 35%
- Acquired by Opendoor
Sr. Group Leader - Operations
WIPRO LTD.
Chennai
05.2006 - 12.2015
- Directed setup of global operations in Mexico and Brazil, coordinating cross-border technical delivery
- Expanded workforce from 100 to 210+ employees while achieving ISO 9001/27001 certification via DNV audits
- Deployed Six Sigma and Kaizen methodologies across large-scale technical support teams
- Managed multi-geography BPO operations across Consumer, Retail, Infrastructure and IT Services verticals
Education
MBA - General Management
01.2023
B.E. - Computer Science Engineering
Jerusalem College of Engineering
BCA - undefined
01.2013
Skills
- GCC Setup & Scale
- AI-Native Workflow Transformation
- P&L Management
- India Entity Setup & Governance
- Process Centralisation & Insourcing
- Vendor & BPO Management
- OKR & SMART Goal Frameworks
- Board Governance & Compliance
- Six Sigma
- Lean
- ITIL
Websites
Accomplishments
- Scaled India GCC from 0 to 250 people at a NASDAQ-listed company across two entities
- Delivered 35% reduction in operating costs through strategic centralisation and insourcing
- Improved operational margins by 700 basis points within 90 days via financial tracking system
- Reduced feature delivery timelines from 10 months to 3 months by bridging ops and engineering
- Built India entity from scratch payroll, finance, governance, compliance to full corporate standard
- Currently leading AI-native workflow transformation, eliminating manual touchpoints across core operations
Timeline
Vice President of Operations
OPENDOOR TECHNOLOGIES
03.2025 - Current
Senior Director of Operations
OPENDOOR TECHNOLOGIES
09.2021 - 02.2025
Director of Operations
PRO.COM
01.2016 - 09.2021
Sr. Group Leader - Operations
WIPRO LTD.
05.2006 - 12.2015
MBA - General Management
B.E. - Computer Science Engineering
Jerusalem College of Engineering