Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Erothi Akhilesh

Visakhapatnam

Summary

Having over 8 years of rich experience in the field of airline customer relations and in the healthcare industry, I specialize in patient management. I am multi-talented in result-oriented customer satisfaction and in-patient management, and I have consistently been rewarded for my success. Excellent reputation in resolving problems and issues, improving customer satisfaction, and driving overall customer journey mapping and improvements.

Overview

9
9
years of professional experience

Work History

Asst Manager

Continental Hospitals
Hyderabad
03.2025 - Current
  • Complete control on IP Management.
  • Ensure smooth and seamless functioning and overall supervision of the operations.
  • Address In-Patient issues and concerns related to the Facilities, Diagnostics, Consultant rounds, Billing (Cash & Insurance) enquiries promptly, timely and effectively.
  • Responsible for facilitation of smooth operations in the Department for achieving the TAT.
  • With the aim for achieving and sustaining world-class levels of Patient Experience, Consult, Collaborate and Cooperate with the concern other Departmental Heads to improve the Quality, Effectiveness and Efficiency of In-Patient Experience.
  • Ensure confidentiality and security of patient data in accordance with privacy regulations.
  • Admission and Discharge Assistance.
  • Ensure IP Data Entries, TAT Analysis, and Reporting Processes.

Floor Manager

KIMS Hospitals
Secunderabad
07.2023 - 10.2024

Sr. Executive– Ground Operations

Air India
Visakhapatnam
07.2021 - 07.2022
  • Followed company policies and procedures related to customer service operations at all times.
  • Filed reports of passenger complaints or incidents that occurred during travel process.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Monitored security checkpoints to ensure safety of passengers and staff members alike.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Assisted customers with ticketing, seating, and baggage handling requirements.

GSA

Vision Aviation
Visakhapatnam
11.2016 - 07.2021

Education

B.SC. - Computers

Andhra University
Visakhapatnam

Skills

  • Flight briefings
  • Flight Detailed Reports
  • Positive interaction
  • Handling Airfield Emergencies
  • Emergency Response Procedure Codes
  • LIR and Ramp Experience
  • Operations Management
  • Departmental Team Management
  • Analytical Approach
  • Problem Solving Skills
  • Proficiency in MS Office
  • Quality Assurance (QA) Controls
  • Verbal Communication Skills
  • Written Communication Skills

Languages

  • Telugu
  • Hindi
  • English

Personal Information

  • Father's Name: E.V.V. Prasad
  • Date of Birth: 12/20/92
  • Marital Status: Married

  

Erothi Akhilesh

Timeline

Asst Manager

Continental Hospitals
03.2025 - Current

Floor Manager

KIMS Hospitals
07.2023 - 10.2024

Sr. Executive– Ground Operations

Air India
07.2021 - 07.2022

GSA

Vision Aviation
11.2016 - 07.2021

B.SC. - Computers

Andhra University

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Erothi Akhilesh