Esha Gupta

Sales-Focused Operations & Quality Analyst Role

• Drove merchant onboarding success by identifying and resolving data quality issues using logical reasoning and statistical analysis, ensuring seamless integration and improved merchant satisfaction.
• Optimized product catalog quality by extracting and analyzing data via Google Scripts, enhancing the accuracy of identifiers such as UPI, GTIN, Brand, and MPN for better product discoverability, and higher conversion rates.
• Improved customer experience through rigorous quality analysis of live products and online content, ensuring up-to-date listings and relevant product data on the GSX platform.
• Acted as a single point of contact (POC) for a high-visibility workflow—managing updates, leading training initiatives, creating detailed reports, delegating team tasks, and implementing process improvements to increase efficiency.
• Strengthened team performance by conducting weekly knowledge assessments, providing structured feedback, and supporting ongoing learning and development initiatives.
• Developed and shared actionable insights through detailed weekly and monthly reports using Google Sheets, supporting informed decision-making for senior management and U.S.-based stakeholders.
• Collaborated directly with business leads and U.S. managers to assess the impact of data quality issues on sales performance, offering root-cause analysis and recommended strategic solutions.
• Led cross-functional training efforts, including onboarding and training over 50 agents locally, and delivering remote process training to international teams in Poland, to ensure global process consistency.