Esha Ojha
Bengaluru
Summary
SENIOR PROJECT MANAGER | IT MANAGEMENT & TRANSFORMATION Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
User Engagement Manager
Spire.AI
05.2021 - Current
- Executed strategies that significantly elevated user experiences and boosted product utilization
- Collaborated seamlessly with cross-functional teams to optimize user journeys, contributing to enhanced satisfaction and increased retention rates
- Contributed to devising and implementing personalized communication plans that played a pivotal role in augmenting user retention and overall satisfaction levels
- Through targeted campaigns, content creation, and proactive support strategies; nurtured user relationships, fostering a positive and engaged user base
- Devised and implemented personalized communication plans, resulting in notable improvements in user retention and overall satisfaction levels
- Nurtured user relationships through targeted campaigns, content creation, and proactive support strategies, fostering a positive and engaged user base
- Stayed attuned to evolving user preferences and market trends, consistently refining engagement strategies to ensure sustained user satisfaction and contribute to product success
- Being attuned to evolving user preferences and market trends; consistently refined engagement strategies
- This proactive approach ensured sustained user satisfaction, contributing significantly to the overall success of the product.
Associate Manager
Spire.AI
07.2018 - 04.2021
- Led a dynamic team, overseeing day-to-day operations and ensuring the successful execution of strategic initiatives, contributing to sustained growth
- Developed and implemented streamlined processes that significantly increased efficiency and productivity within the team
- Collaborated cross-functionally with other departments, ensuring alignment and support for organizational objectives
- Thrived in fast-paced environments, fostering collaboration and innovation to drive continuous improvement and team success.
Lead Analyst
Spire.AI
04.2014 - 06.2018
- Led a high-performing analytical team with passion and results-oriented focus, utilizing data to drive strategic decision-making
- Demonstrated adeptness in translating complex data sets into actionable insights
- Delivered innovative solutions that significantly contributed to organizational success
- Possessed a keen understanding of industry trends and maintained a commitment to continuous learning, actively pushing the boundaries of analytics to unlock new opportunities.
Client Engagement Lead
Spire.AI
10.2010 - 03.2014
- Orchestrated end-to-end client engagement strategies, achieving a continuous increase in client satisfaction and retention
- Collaborated effectively with clients to comprehend their business goals and aligned internal resources to deliver tailored solutions
- Led a high-performing team of client success managers, ensuring seamless service delivery that consistently exceeded client expectations
- Implemented feedback loops that resulted in continuous improvement of client experiences and drove enhancements to products/services.
Education
Master of Business Administration - HR and Marketing -
ISBR Business School
01.2010
Bachelor of Business Administration - BBA -
West Bengal University of Technology
01.2007
Skills
- Operations Management
- Strategic Planning
- Financial Management
- Project Management
- Customer Relationship Management (CRM)
- Product Management
- Cross-Functional Teamwork
- Verbal and Written Communication
Personal Information
Nationality: Indian
Languages
English
Timeline
User Engagement Manager
Spire.AI
05.2021 - Current
Associate Manager
Spire.AI
07.2018 - 04.2021
Lead Analyst
Spire.AI
04.2014 - 06.2018
Client Engagement Lead
Spire.AI
10.2010 - 03.2014
Master of Business Administration - HR and Marketing -
ISBR Business School
Bachelor of Business Administration - BBA -
West Bengal University of Technology
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