Esha Prasad
Jaigaon, West Bengal,WB
Summary
To build a career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
PVH Arvind Fashion Private Limited
06.2024 - 07.2024
- Managed customer relations on ongoing basis to maximize customer retention.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Processed and generated 1,361 bills efficiently, ensuring accuracy and timely transactions.
Internship in Outpatient Department
Neotia Getwel Healthcare Centre
06.2022 - 06.2022
- Assisted in managing patient appointments and administrative support.
- Handled patient inquiries and provided guidance on medical procedures.
Internship in Human Resource Department
Neotia Getwel Healthcare Centre
02.2022 - 04.2022
- Assisted in recruitment processes and HR documentation.
- Managed employee records and supported HR compliance activities.
Education
MBA - Finance and Marketing
Sikkim Manipal Institute of Technology
Rangpo, India06-2025
BBA - Hospital Management
NIMAS (Maulana Abul Kalam Azad University of Tech)
Kolkata06-2022
Class XII -
St. Anthony’s Convent School
Jaigaon05-2019
Class X -
St. Anthony’s Convent School
Jaigaon05-2017
Skills
- Technical Report Writing
- Team Leadership
- Marketing
- Effective Communication
- Client Relationship Management
- Analytical Problem Solving
- Proficient in Microsoft Office
- Team collaboration
- Attention to detail
Certification
- University of Minnesota, Preparing to Manage Human Resources
- University of Toronto, Introduction to Psychology
- George Washington University, Leading Healthcare Quality and Safety
Languages
English
Hindi
Nepali
Bengali
Workshops Trainings Attended
- Copyright Protection Workshop, Attended workshop on Copyright Protection as an event coordinator by Student Research Forum, SMIT
- Business Hackathon, Conducted Business Hackathon as an event-lead of club Udyamita, SMIT
- Athena 2025, Conducted the business fest of SMIT as a core member also coordinated the sponsorship team as co-lead.
Personal Information
- Date of Birth: 10/02/00
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Hobbies & Interests
- Dancing
- Gardening
- Baking
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Timeline
Customer Relationship Officer
PVH Arvind Fashion Private Limited
06.2024 - 07.2024
Internship in Outpatient Department
Neotia Getwel Healthcare Centre
06.2022 - 06.2022
Internship in Human Resource Department
Neotia Getwel Healthcare Centre
02.2022 - 04.2022
- University of Minnesota, Preparing to Manage Human Resources
- University of Toronto, Introduction to Psychology
- George Washington University, Leading Healthcare Quality and Safety
MBA - Finance and Marketing
Sikkim Manipal Institute of Technology
BBA - Hospital Management
NIMAS (Maulana Abul Kalam Azad University of Tech)
Class XII -
St. Anthony’s Convent School
Class X -
St. Anthony’s Convent School
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