ARNAB NATH

CUSTOMER RELATIONSHIP OFFICER

Bandhan Bank LTD

Chandpara

01.2023 - 09.2024

Addressed inquiries from clients and department team members
Helped customers open accounts, make deposits, update information and carry out range of routine actions
Consulted with customers to resolve service and billing issues.
Developed customer service policies and procedures to ensure consistent and professional customer interactions.
Developed and implemented sales strategies to increase market share.
Cross-sold bank products such as credit cards, loans, and insurance policies.
Informed customers about new products or services available through the bank.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
All types of payment and receipt.
Handling branch GL expanses.
Vault cash maintenance.
Creating Demand draft & Banker Cheque.
RTGS and NEFT.
Checkbook issuance.
Maintain a regular basic EOD report.
Handling all types of customer queries.
Cash ATM Remittances & deposit
# maintaining of cash within retention limit.
# Fake notes if any detected are handle as per guidelines prescribed.
# Reasons for large value cash deposits/ withdrawals well documented and acceptable from AML prevention angle.
# ensuring nil difference on all days
# Reconciliation of ATM attached to the branch.
# No entries are outstanding in internal account pending reconciliation for more than 3days.
CLEARING
# Ensuring bank balance are maintained to the minimum
# ensuring all suspense accounts is reconciled and there are no outstanding for more than 3 days.
# Difference if any are parked in relevant suspense account followed up for reconciliation also Ensuring there is no long outstanding in Nostro Suspense account.
ACCOUNT opening & closure
# Compliance with KYC norms, verifying and signing AOF for ensuring KYC compliance for every account opened, ensuring BH and ABH signs every AOF.