Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SUDESHNA SUBBA

SUDESHNA SUBBA

KALIMPONG

Summary

Dynamic Customer Relationship Officer with a proven track record at Bandhan Bank Ltd, excelling in transaction processing and customer service. Expert in developing marketing strategies and cross-selling techniques, enhancing operational efficiency while ensuring regulatory compliance. Committed to driving revenue growth through innovative solutions and exceptional client engagement.

Overview

3
3
years of professional experience

Work History

Customer Relationship Officer

Bandhan Bank Ltd
Kalimpong
09.2024 - 02.2025
  • Processed customer transactions, including deposits, withdrawals, loan payments, and transfers efficiently.
  • Developed targeted marketing strategies for banking products to attract potential customers.
  • Identified opportunities for cross-selling bank products and services to enhance revenue.

RBO

IndusInd Bank Ltd
Rhenock, Sikkim
06.2022 - 08.2024
  • Monitored customer service levels to enhance operational efficiency.
  • Provided oversight and direction to branch operations staff, ensuring adherence to banking regulations.
  • Identified cross-selling opportunities and implemented strategies to boost sales volume.
  • Developed streamlined processes for efficient customer service delivery while ensuring compliance with bank policies.

Education

Bachelor of Arts - Political Science

Kalimpong College
Kalimpong
08-2020

Skills

  • Customer service
  • Transaction processing
  • Marketing strategy
  • Cross-selling techniques
  • Regulatory compliance
  • Operational efficiency

Languages

English
First Language
Nepali
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Customer Relationship Officer

Bandhan Bank Ltd
09.2024 - 02.2025

RBO

IndusInd Bank Ltd
06.2022 - 08.2024

Bachelor of Arts - Political Science

Kalimpong College

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SUDESHNA SUBBA