V BALUKUMAR
ERODE
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
CSB BANK
BHAVANI
05.2023 - Current
- Responded to customer inquiries regarding products, services, and account information.
- Processed customer transactions such as deposits, withdrawals, loan payments, and transfers in a timely manner.
- Resolved customer complaints quickly and effectively according to established procedures.
- Developed marketing strategies for specific banking products to target potential customers.
- Maintained accurate documentation on all customer interactions and transactions.
- Processed checks for clearing according to Federal Reserve rules and regulations.
- Developed strong relationships with customers by providing excellent service and advice.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Reviewed loan applications and collected required documentation to ensure accuracy of information.
- Balanced daily transaction reports for accuracy and completeness.
Sales Officer
DBS BANK
M N PALAYAM
03.2022 - 05.2023
- Verified customer identity and other relevant information against applicable regulations.
- Performed due diligence checks on high risk customers according to AML and KYC policies.
- Provided support to team members whenever required.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Analyzed customer complaints and identified opportunities for process improvements.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
Sales Officer
AXIS BANK
APPAKUDAL
06.2016 - 09.2020
- Verified customer identity and other relevant information against applicable regulations.
- Performed due diligence checks on high risk customers according to AML and KYC policies.
- Provided support to team members whenever required.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed marketing strategies for new financial products.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
Education
MBA -
EXCEL BUSINESS SCHOOL. ANNA UNIVERSITY
KOMARAPALAYAM07-2016
Bachelor of Arts - B COM (CA)
SRI KANDHAN ARTS AND SCIENCE COLLEGE
VEPPADAI06-2013
12TH
GOVT HR SEC SCHOOL
MYLAMBADI04-2010
10TH
GOVT HR SEC SCHOOL
MYLAMBADI03-2008
Skills
- Account Management
- Up-selling techniques
- Schedule Management
- Research and due diligence
- Direct Sales
- Customer Service
- Microsoft Office expertise
- Transaction Processing
Certification
- IRDA
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Telugu
Beginner
A1
Timeline
Customer Relationship Officer
CSB BANK
05.2023 - Current
Sales Officer
DBS BANK
03.2022 - 05.2023
Sales Officer
AXIS BANK
06.2016 - 09.2020
MBA -
EXCEL BUSINESS SCHOOL. ANNA UNIVERSITY
Bachelor of Arts - B COM (CA)
SRI KANDHAN ARTS AND SCIENCE COLLEGE
12TH
GOVT HR SEC SCHOOL
10TH
GOVT HR SEC SCHOOL