Himanshu Chauhan
Bokaro Steel City
Summary
Dedicated Customer Relationship Officer known for exceptional adaptability and relationship-building skills. Proven ability to enhance service delivery and resolve issues effectively, ensuring customer satisfaction and loyalty.
Overview
2
2
years of professional experience
6058
6058
years of post-secondary education
Work History
Customer Relationship Officer
CSB BANK LTD.
Bengaluru
05.2025 - Current
- Assisted customers with inquiries regarding bank services and products.
- Processed customer transactions efficiently and accurately at the teller station.
- Maintained knowledge of banking regulations and policies to ensure compliance.
- Collaborated with team members to improve service delivery and efficiency.
- Educated clients about account features and available financial products.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Relationship Intern
CSB BANK LTD.
Pune
03.2024 - 05.2025
- Assisted customers with account inquiries and transaction processes.
- Collaborated with team members to enhance customer service strategies.
- Managed customer feedback and reported insights to improve service quality.
- Conducted research on banking products to support customer needs.
- Developed training materials for new interns on customer relationship practices.
- Gathered data from various sources such as market research reports, online reviews, to gain insights into customer behavior.
- Drafted emails, letters, newsletters, blog posts and other content for marketing campaigns.
Education
PGPM - Marketing Management
ICFAI BUSINESS SCHOOL
Kolkata 05.2023 - 03.2025
Bachelor of Commerce - Marketing Management
The Bhawanipur Education Society College
Kolkata 06.2019 - 05.2022
DAV Public School
Bokaro Steel CityWetge Public School
Bokaro ThermalCarmel School
Bokaro ThermalSkills
- Customer relationship management
- Account management
- Transaction processing
- Customer feedback analysis
- Team collaboration
- Time management
- Effective communication
- Relationship building
- Problem solving
- Adaptability in service
Pre Placement Offer
• Got Pre Placement Offer (PPO) from CSB BANK LTD. after completion of my Internship.
Accomplishments
- Qualified in Kings and Queens contest for achieving Life Insurance target for a month.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1
Timeline
Customer Relationship Officer
CSB BANK LTD.
05.2025 - Current
Customer Relationship Intern
CSB BANK LTD.
03.2024 - 05.2025
PGPM - Marketing Management
ICFAI BUSINESS SCHOOL
05.2023 - 03.2025
Bachelor of Commerce - Marketing Management
The Bhawanipur Education Society College
06.2019 - 05.2022
DAV Public School
Wetge Public School
Carmel School