SNEHA SAHA
Barrackpore
Summary
Focused Customer Service Representative with a track record of enhancing client relationships and driving customer satisfaction. Collaborative team player skilled in fostering partnerships and supporting business growth. Committed to delivering results through effective communication and a positive approach.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Customer Relationship Officer
Bandhan Bank
Barrackpore
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, fostering loyalty.
- Resolved branch complaints using service guidelines, improving customer retention and satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Assisted bank customers with account inquiries and service requests, enhancing overall customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Verified KYC documents to facilitate a smooth onboarding process for customers.
Education
Finance - MBA
Eastern Institute of Integrated Learning For Management
08.2021 - 08.2023
Bachelor of Science - Economics
Victoria Institution College
Kolkata, West Bengal 06.2018 - 06.2021
St.Augustine's Day School
Barrackpore, West BengalSkills
- Customer relationship management
- Core banking
- Banking operations
- Complaint tracking
- Escalation handling
- Problem resolution
- Microsoft Outlook
- Spreadsheets
- Microsoft PowerPoint
- Active listening
- Relationship building
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
- Qualified for SHERAR SHERA SOMMAN (2025-26) four times in my present Institution
- Qualified cluster and regional level contest in LIABILITY PRODUCTS and CASA VALUE
- Qualified march 2026 contests in LI and GI FONT
Affiliations
- Graduated in BHARATNATYAM in the field of dance
- Gratuated in the field of painting
Timeline
Customer Relationship Officer
Bandhan Bank
04.2023 - Current
Finance - MBA
Eastern Institute of Integrated Learning For Management
08.2021 - 08.2023
Bachelor of Science - Economics
Victoria Institution College
06.2018 - 06.2021
St.Augustine's Day School