Esha Sapru
IT Project Manager
Bangalore
Summary
Resourceful and detail oriented Project Manager (PMP certified) with 11.8 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Communicated with key stakeholders to ascertain project requirements. Monitors projects by adhering to project schedule and budget, managing project team, identifying problems and providing targeted solutions. Ability to handle multiple projects simultaneously with a high degree of accuracy. Worked in different countries and adapted to the culture easily.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Project Manager(Channel Support)
HP Inc
Singapore
04.2021 - 12.2021
- • Developed and implemented strategic project plans to meet HP's channel business objectives using Agile methodology while collaborating with cross functional teams and mitigating risks
• Launched project to have dedicated tech support queue for partners to get connected to L1.5 support directly and reduce TAT by 2 hours and reduce onsite service visits by 27%
• Facilitated project to improve partner onboarding process from 30BD to 15BD by reducing manual form filling to SharePoint automation
• Executed & align training programs for channel partner trainings and roll out yearly training calendars for Print A3 and NPI
• Created single partner advisory forum to understand partner challenges and improve future plans & strategies.
Project Manager(Supply Chain)
Hp Inc
Singapore
05.2019 - 03.2021
- • Driven KPI performance projects for APJ Consumer print to achieve LOF of 93% across APJ
• Successfully extracted and interpreted real time and historical data for Back orders to optimize demand planning and meet daily BO target of less than 2%.
• Established inventory targets/stock level [from NPI till EOSL(end of support line)] and managed flexibility strategy to optimize inventory.
• Automated process for Consumer print weekly dashboard using Power BI and also established SOPs for other teams.
Program Manager
HP Inc. India Pvt Ltd
Bangalore, Karnataka
07.2016 - 12.2017
- Lead E2E programs related to Quality issue management for HP products (Laptops/PC segment)
- Built teams to address quality issues for multiple projects to meet Quality targets set by the management.
- Established milestones and objectives based on inputs from functional areas and stakeholders.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Participated in vendor selection and management process for program initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Project Manager
EMC Software & Services India Pvt Ltd
Bangalore, Karnataka
04.2013 - 07.2016
- Managed the full life cycle of projects or programs from requirements gathering through customer service handover
- Worked on both simple and complex IT infrastructure projects with varying project durations and followed EMC project management procedures on all of them
- Coordinated standard project plans, delivered against standard statements of work (SOW)
- Driven customer satisfaction in order to achieve EMC's Total Customer Experience (TCE)
- Reported regularly to managers on project budget, potential issues and technical problems.
- I was awarded “Silver and Bronze” appreciation awards on 2 different projects for my excellent project execution and timely closure.
Project Manager
IBM India Pvt. Ltd, Global Business Services
Bangalore
01.2011 - 03.2013
- Planned, designed and scheduled phases of large complex OSS/BSS (Operations Support Systems/Business Support Systems) IT projects.
- Liaised between business and technical areas to achieve on-time, on-budget and on-spec project completions
- Executed, tracked and controlled design, development, testing activities of projects of average size 100FTPs.
- Interfaced with the client Project Managers & Business Partners, supporting client business unit in development of financial analysis for technical aspects of proposed projects.
- Assessed project risks and assisted in development of risk mitigation plans, conducted checkpoints and evaluated critical path variance to ensure projects remain on target, within cost and scope commitments.
- Tracked and ensured resolution of project issues, authorizing project change requests - Coordinating and participating in user acceptance testing, user training, post implementation reviews and evaluation.
Technical Associate
Suncor
Bangalore, Karnataka
06.2009 - 12.2010
- Managed over 50 customer calls per day, monitored client systems in operation and quickly troubleshoot errors to reduce AHT by 10%
- Configured hardware, devices and software to set up work stations for Suncor employees
- Developed and implemented bug fixes and patch sets for existing web applications like Outlook, SAP front end etc.
Technical Support Representative
Aditya Birla Minacs
Bangalore
07.2008 - 06.2009
- Worked on Apple iPod troubleshooting with Macintosh and Windows computers
- I was rated of 4/5 for my good communication and technical skills
- Achieved good CSAT scores in the team with a consistent AHT (awarded AHT champ for the last quarter of 2008) and good quality scores
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
High School Diploma -
BBPS
Delhi 04.2002 - 03.2003
B.Tech - Information Technology
Anna University
Chennai 08.2003 - 04.2007
MBA - Operations Management
Symbiosis University
Bangalore 04.2010 - 04.2012
Future Leaders Programme - Organizational Leadership
NUS Business School
08.2023 - Current
Skills
Project planning and Development
Certification
PMP - Project Management Professional
A Mother, Yoga teacher and Nichiren Buddhist!
I am a mother and love spending time with my 5 year old daughter who motivates me to strive and be my best every day.
I am a certified Yoga Teacher(YTT 200) and I practice it daily. It makes me calm and gives me inner peace. I love to cook healthy and variety food and it is a good stress buster.
I love to travel and I have explored places like Sri Lanka, UAE, Oman, Thailand, Indonesia, Singapore, France, Netherlands and Eastern Europe. I am also a believer of Nichiren Buddhism and I love to read spiritual books based on Buddhist concepts. I also read self-help books in my spare time that help me develop good habits and transform myself for happier living.
Timeline
Future Leaders Programme - Organizational Leadership
NUS Business School
08.2023 - Current
Project Manager(Channel Support)
HP Inc
04.2021 - 12.2021
PMP - Project Management Professional
12-2020
Project Manager(Supply Chain)
Hp Inc
05.2019 - 03.2021
Program Manager
HP Inc. India Pvt Ltd
07.2016 - 12.2017
Project Manager
EMC Software & Services India Pvt Ltd
04.2013 - 07.2016
Project Manager
IBM India Pvt. Ltd, Global Business Services
01.2011 - 03.2013
MBA - Operations Management
Symbiosis University
04.2010 - 04.2012
Technical Associate
Suncor
06.2009 - 12.2010
Technical Support Representative
Aditya Birla Minacs
07.2008 - 06.2009
B.Tech - Information Technology
Anna University
08.2003 - 04.2007
High School Diploma -
BBPS
04.2002 - 03.2003
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