ESHA SHERWANI
Cloud Engineer
Summary
Cloud Engineer with four years of experience in Microsoft’s cloud services. My work includes designing, planning and implementation of the client’s cloud infrastructure. This includes taking care of enrolments, compliance and security, configurations of all device platforms.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
System’s Engineer
TATA CONSULTANCY SERVICES
08.2022 - Current
- Working on architecture of Microsoft Azure’s Enterprise Mobility + Security offering called, Microsoft Intune.
- Currently working on a project - Kexim Global. A Singapore banking institution.
- Intune/M365 Subject matter expert.
- Infrastructure planning for Microsoft Intune and Office 365 services. Automation of most processes using the services.
- Keep track of life cycle updates and timely engagement with customer to keep the vulnerabilities at minimum for the devices and continuing security.
- Hands on experience in service requests, incident handling and documentation on Jira tool.
- Administration and management of personally and corporate owned devices (Windows, iOS, Android devices). Provide timely resolutions related to enrolment, compliance, configuration,
conditional access.
Support engineer
CONCENTRIX
08.2020 - 07.2022
- Working on Microsoft Azure’s Enterprise Mobility + Security offering called Microsoft Intune.
- Providing Voice as well as Email support to the End users across the globe, regarding configuration, deployment and management of all the Intune policies.
- Assisted clients with co management enrolment with SCCM.
- Managing workloads and managing devices using SCCM.
- Help admins with enrolment of devices, Windows, Android, IOS or MacOS devices in Intune by different enrolment types, mentioning below:
- Android: Android for work, Dedicated enrolment, Fully Managed
- IOS: BYOD, Automatic Device enrolment (DEP), Apple configurator
- Windows: GPO enrolment, Autopilot enrolment
- Deployment of Win32 and LOB apps through Intune
- SCEP, PKCS, WIP, WIFI are additional topics.
Technical support associate
IBM
06.2019 - 08.2020
- Provided voice support to two processes - Allianz and Windstream.
- Provided support for different applications to the end users for the above two organization.
- Provisioning and decommissioning of RSA Hardtoken and Softtoken.
- Configured hardware, devices, and software to set up work stations for employees.
- Trained new joiners for the process.
Education
Bachelors - Business And Technology
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
05.2016 - 07.2019
PRESENTATION CONVENT SR SEC SCHOOL
04.2014 - 04.2016
Skills
Intune and Microsoft 365
Scripting
Customer Handling
Root cause analysis
Active Directory
AZ-900 Azure Fundamentals
Cert ID – 1660-5423Earned on – March 20, 2023Timeline
System’s Engineer
TATA CONSULTANCY SERVICES
08.2022 - Current
Support engineer
CONCENTRIX
08.2020 - 07.2022
Technical support associate
IBM
06.2019 - 08.2020
Bachelors - Business And Technology
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
05.2016 - 07.2019
PRESENTATION CONVENT SR SEC SCHOOL
04.2014 - 04.2016