Summary
Overview
Work History
Education
Certification
Interests
Timeline
Hi, I’m

Eshetta

Salesforce Consultant
New Delhi
Eshetta

Summary

10X Certified Salesforce Consultant with 7+ Years of industry experience in CRM including an in-depth understanding of Salesforce platforms' architecture, design, Implementation & management. Ability to meet deadlines and handle multiple tasks, decisive with solid leadership qualities, flexible work schedules, and good communication skills. Strong technical background with excellent interpersonal skills and an ability to interact with individuals at all levels.

Overview

7

Years of Professional Experience

4

Years of Post-Secondary Education

10
Certificates

Work History

GeekSoft Consulting Pvt. Ltd
New Delhi

Salesforce Consultant
12.2021 - Current

Job overview

  • Analyses the business process of the client and then be involved in creating the application and data model required for the business requirements
  • Develops various Custom Objects, Entity-Relationship data models, validation rules on both custom and standard objects, and Lightning Components.
  • Works on case management - case automation rules, omnichannel configuration, KAs, milestones, and entitlements
  • Creates multiple lightning components/ lightning web components to support business requirements

Salesforce
Hyderabad, Telangana

Salesforce Customer Success Engineer
04.2020 - 12.2021

Job overview

  • Provided Tier 2 customer success support and served as a trusted advisor, and drove conversations with our customer's business stakeholders armed with best practices for enterprise architecture functions
  • Advocated customer priorities internally within Salesforce
  • Liaised and worked closely with the Salesforce R&D and infrastructure teams
  • Served as the technical expert & functional consultant for complex business requirements and their translation on SFDC platforms.

Infosys Pvt. Ltd
Pune, Maharashtra

Salesforce Analyst
01.2019 - 04.2020

Job overview

  • Administrated and monitored the Organisation's Salesforce CRM application & Force.com portals
  • Prepared functional design of Salesforce standard objects, custom objects, and junction objects, while also structuring user roles, profiles, sharing settings, and flows
  • Designed and implemented business technology solutions focused on service cloud-based business applications with the inclusion of omnichannel configuration, email-to-case configuration, service console, case assignment, and automation rules
  • Proficient with Salesforce Data Loader/Workbench/SFDX

Accenture Solutions Pvt Ltd
Pune, Maharashtra

Application Development Analyst
07.2016 - 01.2019

Job overview

  • Strong analytical skills and the ability to design systems and processes to facilitate data analysis
  • Adhered to processes and procedures to ensure projects are delivered on time while meeting quality specifications
  • Extensive experience in creating and designing Custom Objects, Custom Fields & Relationships, Automation Rules, Validation Rules, Approval Processes, Process Builders, Flows and Lightning components
  • Metadata migration from one sandbox to another using Azure pipeline, VS Code, Bitbucket, Copado & GIT.

Education

Mody University
Rajasthan

B.Tech from Computer Science
05.2012 - 01.2016

Certification

Salesforce Certified Administrator

Interests

Hiking

Yoga

Dance

Timeline

Salesforce Certified Associate

06-2023

Salesforce Certified Application Architect

07-2022

Salesforce Certified Data Architect

07-2022

Salesforce Certified Sharing and Visibility Architect

01-2022

Salesforce Consultant

GeekSoft Consulting Pvt. Ltd
12.2021 - Current

Salesforce Certified Platform Developer II

12-2020

Salesforce Customer Success Engineer

Salesforce
04.2020 - 12.2021

Salesforce Analyst

Infosys Pvt. Ltd
01.2019 - 04.2020

Salesforce Certified Service Cloud Consultant

06-2018

Salesforce Certified Sales Cloud Consultant

01-2018

Salesforce Certified Platform Developer I

09-2017

Salesforce Certified Platform App Builder

05-2017

Salesforce Certified Administrator

12-2016

Application Development Analyst

Accenture Solutions Pvt Ltd
07.2016 - 01.2019

Mody University

B.Tech from Computer Science
05.2012 - 01.2016

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Eshetta Salesforce Consultant