Ayushi Rathore
Hyderabad
Summary
Experienced with CRM solutions, focusing on optimizing business processes and enhancing customer engagement. Utilizes project management techniques to ensure timely and effective implementation of Salesforce solutions. Knowledge of data analysis and system integration drives successful outcomes for clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
Xebia
08.2025 - Current
- Worked on daily Salesforce administration activities as part of internal assignments and hands-on practice.
- Participated in internal learning programs and self-driven assignments, Configured standard & custom objects, fields, page layouts, and record types.
- Built reports and dashboards for data analysis and practice use cases.
- Practiced Salesforce security configurations: Profiles, Permission Sets, Field-Level Security, Sharing Rules
- Recently worked on Lightning Web Components (LWC) Developed basic components using HTML, JavaScript, and XML Implemented data binding, conditional rendering, and event handling.
Salesforce Analyst
Deloitte USI
05.2023 - 07.2025
- Involved in the gathering and analysis of business requirements, contributing to a 85% improvement in business requirement clarity.
- Coordinating with Deloitte internal partners, directors, member firms, and success managers, helping them onboard to Salesforce.
- Supporting as the primary point of contact as a Salesforce administrator, business users, and projects for the Ireland and UK member firm (15,000 + users)
- Experience in creating 100 plus custom reports (summary reports,matrix reports, pie charts, dashboards, and graphs), as well as report folders And views in Salesforce based on user requests, in multiple and Complex reports based on different criteria, to the commercial team across all regions.
- Worked on assigning, creating OWD, roles hierarchy, profiles, and security setup within the organization and public groups, reports, and dashboards.
- Experience in using Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
- Good exposure the automation of flows, workflow rules, Process Builder, profiles, permission sets, roles, sharing rules, and the approval process.
- Resolved client issues swiftly, achieving a 95% resolution rate within the first contact, significantly improving client retention.
Salesforce Administrator
Capgemini
11.2020 - 02.2023
- Solution design: functional specifications and design documents to outline the proposed solution, ensuring alignment with business requirements.
- Developed applications, tabs, custom objects, fields, formula fields, validation rules, page layouts, and roll-up summary fields to effectively meet business requirements.
- Defined lookup and master-detail relationships, creating junction objects to establish connectivity among various objects. Created duplicate rules and matching rules.
- Engaged with standard Salesforce features, including objects, record types, page layouts, case assignment rules, escalation rules, validation rules, profiles, and role.
Education
Bachelor of Technology - Computer Science
Rajasthan Technical University
10-2020
Skills
- Data Modelling
- SOQL and SOSL
- Reports and Dashboards
- Salesforce Security
- OOPS
- Flows
- Salesforce Admin
- LWC
- Apex
- Apex triggers
- Sales Cloud
- Einstein AI
- Data Loader
- Service Cloud
- Agentforce
Certification
- Salesforce Administrator
- Salesforce Associate
- Salesforce AI Associate
- Agentforce Specialist
TOOLS
- Jira
- Service Now
- Visual Studio Code
- Microsoft Office Suite
Timeline
Salesforce Consultant
Xebia
08.2025 - Current
Salesforce Analyst
Deloitte USI
05.2023 - 07.2025
Salesforce Administrator
Capgemini
11.2020 - 02.2023
Bachelor of Technology - Computer Science
Rajasthan Technical University