Mohanprasad Ponnapudi
Hyderabad
Summary
Results-driven Salesforce Certified Application Architect with over 9 years of experience, including 7.5 years in delivering solutions across Service Cloud, Sales Cloud, and Health Cloud. Transforms business processes into scalable designs prioritising data quality and security. Utilises Apex, Lightning Web Components, and REST/SOAP APIs to ensure reliable integrations and effective CI/CD delivery, enhancing account management and customer experience.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Salesforce Consultant
Schindler India Pvt Ltd.
Hyderabad
01.2026 - Current
- Translate business requirements into maintainable Salesforce data models, automation, integrations, and user journeys with business and technical stakeholders.
- Contribute to Salesforce NewCRM implementation across solution design, technical specification, architecture governance, and process-aligned Salesforce delivery.
- Supported CRM capabilities across new installation, existing installation and service, modernisation, repair, complex deals, account and contact management, and account planning.
- Applied migration and integration principles for SHAPE Sales, SHAPE FO, and SuccessFactors domains, ensuring accurate transfer of opportunities, quotations, contracts, customers, contacts, equipment, locations, work centres, tasks, users, and territory data.
- Support contact-centre and customer-experience capabilities, including sales support, telephony integration, complaint/case management, self-service opportunities, and customer feedback/NPS processes.
- Promoted application-architecture principles to enhance data quality, streamline user experience, clarify process ownership, and facilitate controlled releases and RUN operations.
Lead Salesforce Developer
CitiusTech Healthcare Technologies Pvt. Ltd.
Hyderabad
12.2022 - 01.2026
- Integrated Salesforce with EHR and claims platforms, including QNXT and HRP, supporting real-time claim status, history, and benefits verification.
- Implemented Amazon Connect CTI capabilities for call handling, click-to-dial, logging, and dispositions using Apex, LWC, Flows, OmniStudio, and REST/SOAP APIs.
- Delivered Service Cloud contact-centre solutions covering multi-channel support, intelligent case routing, SLA compliance, and Member and Provider 360-degree views.
- Built verification flows, Email-to-Case and Web-to-Case automation, Omni-Channel routing, and portal-enabled service workflows.
- Designed task-management, file attachment, notes/nameplates, and RFI components; developed reusable API and callout frameworks for enterprise and portal integrations to improve integration efficiency.
- Configured knowledge management, approval processes, entitlements, milestones, SLAs, and streamlined case record pages to optimise user experience and case handling efficiency.
- Modernised legacy service platform with over 20 years of data and multiple database and portal integrations to enhance operational capabilities.
Senior Salesforce Developer
BluRose Technologies Pvt. Ltd.
Hyderabad
04.2021 - 08.2022
- Managed end-to-end Copado delivery for over 37 Salesforce projects, overseeing pipelines, promotions, deployments, conflict resolution, and release support to ensure seamless project execution.
- Developed Salesforce deployment artifacts, including batch classes, scheduled classes, triggers, flows, Lightning record pages, and validation rules, enhancing case-management capabilities.
- Worked closely with team members on project strategies and objectives.
- Addressed customer complaints using effective communication and resolution strategies.
- Ensured cleanliness and safety in work areas to prevent accidents.
Salesforce Developer
Randstad India Pvt. Ltd.
Chennai
04.2019 - 04.2021
- Developed and configured Salesforce solutions for insurance lead and case management, incorporating custom objects, Visualforce, Apex, triggers, workflows, approvals, validation rules, layouts, and security/sharing to enhance system functionality.
- Worked together with team members on projects to meet targets.
- Addressed customer complaints using effective communication and problem-solving skills.
- Ensured workplace cleanliness and safety to prevent accidents.
Sales & Service Engineer
Ayyappa Scientific Sales
Hyderabad
05.2018 - 04.2019
Site Engineer
Chemanol
Jubail
12.2014 - 02.2017
Education
Bachelor of Technology - Electronics & Instrumentation Engineering
Chirala Engineering College, JNTU Kakinada
Chirala, AP01-2014
Skills
- Salesforce platform optimisation
- Service cloud optimisation
- Apex programming
- Lightning web components development
- API development and integration
- REST/SOAP APIs management
- Data modelling and migration
- Systems integration
- Process optimisation
- Agile methodology
- Agile release management
- Technical analysis
- Requirements analysis
- Project documentation
- Database management
- Workflow designing
- Data analysis
- Technical documentation
- Client relationship management
- Business planning
- Forecasting and planning
- Risk assessment
- Process development
- Team leadership
- Technical support
- Omni-channel engagement
- Software development lifecycle
- Technical documentation
Certification
- Salesforce Certified Application Architect
- Salesforce Certified Data Architect
- Salesforce Certified Integration Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Platform Developer I & II
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Health Cloud Accredited Professional
- Salesforce Certified Contact Center Accredited Professional
- Salesforce Certified JavaScript Developer I
- Salesforce Certified Administrator
Custom
SISNCRMGRO-343
Timeline
Salesforce Consultant
Schindler India Pvt Ltd.
01.2026 - Current
Lead Salesforce Developer
CitiusTech Healthcare Technologies Pvt. Ltd.
12.2022 - 01.2026
Senior Salesforce Developer
BluRose Technologies Pvt. Ltd.
04.2021 - 08.2022
Salesforce Developer
Randstad India Pvt. Ltd.
04.2019 - 04.2021
Sales & Service Engineer
Ayyappa Scientific Sales
05.2018 - 04.2019
Site Engineer
Chemanol
12.2014 - 02.2017
Bachelor of Technology - Electronics & Instrumentation Engineering
Chirala Engineering College, JNTU Kakinada