Ravi Yarra

Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language

• Developed components using Lightning Web Components for Sales cloud
• Developed apex classes, controller classes, and apex triggers for various functional needs
• Administered user roles, security settings, profiles, and workflow rules.
• Capturing business requirements from KP Product Owners for different Line Of Businesses (LOBs)
• Engaged with stakeholders to define project scopes and objectives, aligning initiatives with business goals.
• Engaged in backlog refinement discussions with KP and KP's agents
• Enhanced effectiveness of CRM campaigns, contributing to improved results for existing functionality.
• Created new features to enhance system functionality and user experience for Lead Transition.
• Engaged with stakeholders to define project scopes and objectives, aligning initiatives with business goals.

• Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language
• Developed apex classes, controller classes, and apex triggers for various functional needs
• Developed components using Lightning Web Components for Service cloud
• Implemented out-of-the-box functionality for customer portal and customized features to enhance user experience
• Managed user roles, security settings, profiles, and workflow rules to meet business needs
• Experience in using Data Loader for insert, update and bulk import or export of data from Salesforce Objects
• Maintained test coverage of more than 80% for developed code
• Capturing business requirements from PGE business team for Service cloud and Experience cloud site
• Collaborated with PGE business partners and management to identify and address key business needs
• Collaborated on the design and integration of applications with third party systems such as Maximo and C2M
  Created Experience cloud site for tracking customer requests
• Localized partner portal by translating materials into Spanish, improving accessibility for Spanish-speaking users
• Created Custom milestones in Entitlement
• PGE Power-Partner application & Line Cost Estimator with Service and Experience cloud
• Integrated third-party APIs seamlessly into existing systems, expanding feature sets and capabilities
• Integrated third-party APIs seamlessly into existing systems, expanding feature sets and capabilities.
• Collaborated in agile development sprints for timely delivery of high-quality code.

• Developed components using Lightning Web Components for Sales cloud
• Developed custom objects, profiles, sharing rules, and roles
• Developed Visualforce pages for customer portal customization
• Gathered user requirements for Sales cloud and documented findings to enhance user experience
• Managed GISMO merchandising applications within the Sales, Service, and Experience cloud environment.
• Collaborated in agile scrum model, coordinating with onsite team to streamline project delivery
• Maintained test coverage of more than 80% for developed code
• Created CI/CD pipelines for deployments using GitHub actions to automate release processes

• Designed changes for sub-modules, users, profiles, and permission sets to enhance system functionality
• Analysed and resolved customer-reported bugs, validation rules, and automation issues to improve user experience
• Supported customers during deployment to ensure smooth transition and successful implementation
• Achieved significant unit test coverage using NUnit
• Led development for Startdrive G120 project
• Expanded Conveyor Technology feature for Startdrive G120 devices

• Design and develop UI from design documents, Sandboxes, Users, Profiles
• Integrated third-party controls into project workflows and interact with development team of third-party controls
• Created higher and lower-level design documents aligned with specifications
• Interpreted customer requirements from user specification documents for accurate implementation
• Addressed customer issues swiftly to enhance satisfaction, Customization of objects
• Managed operations of Console System 7, ensuring optimal functionality
• Used to interact with On-shore colleagues to get the requirement specifications

• Collaborated with onshore counterpart to gather functional and technical requirements during design phase, including user creation, profile assignment, and permission sets.
• Gathered and documented requirements for system implementation.
• Resolved technical issues to ensure application functionality and conducted testing for applications and customisation, including object creation.
• Walmart, Merck Animal Health Managed implementation of Cobas6800 and Cobas8800 systems at Roche.