Esmeralda Mendez
East Chicago
Summary
Dynamic bilingual MBA candidate focused on business operations and process improvement. Expertise in hospitality management, customer service, and team leadership, complemented by a proven track record of optimizing workflows and enhancing staff training initiatives. Demonstrated ability to drive customer satisfaction and operational efficiency across diverse environments, contributing to overall business success. Committed to leveraging analytical skills and strategic thinking to deliver impactful solutions in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Graduate Assistant
PNW Department of HTM
08.2024 - Current
- Support faculty with logistics for student labs and lectures, streamlining daily classroom operations.
- Facilitate front-of-house and back-of-house meetings to improve team communication and efficiency.
Office Assistant
PNW Dept. of English & World Languages
09.2022 - 12.2022
- Coordinated event marketing materials (flyers, bookmarks), enhancing outreach for departmental programs.
- Organized technology inventory and simplified access to departmental resources.
Shift Lead
Potbelly Sandwich Shop
11.2021 - 05.2022
- Directed a 5-member team per shift, improving productivity and guest satisfaction metrics.
- Oversaw cash handling, labor data collection, and closing procedures, maintaining 100% accuracy.
Certified Trainer
Potbelly Sandwich Shop
07.2018 - 11.2021
- Delivered hands-on training and mentoring, accelerating new employee performance by 30%.
- Supported operational goals in a high-volume environment through adaptability and clear communication.
Education
MBA -
Purdue University Northwest
Hammond, IN12.2025
Bachelor of Science - Hospitality And Tourism Management
Purdue University Northwest
Hammond, IN05.2024
Skills
- Operational strategy development
- Leadership & Team Development
- Bilingual: Spanish & English
- Effective time management
- Event coordination
- Student mentoring
- Employee training
- Microsoft Excel (Certified)
- Microsoft PowerPoint (Certified)
- ServSafe Food Handler Certification
Timeline
Graduate Assistant
PNW Department of HTM
08.2024 - Current
Office Assistant
PNW Dept. of English & World Languages
09.2022 - 12.2022
Shift Lead
Potbelly Sandwich Shop
11.2021 - 05.2022
Certified Trainer
Potbelly Sandwich Shop
07.2018 - 11.2021
MBA -
Purdue University Northwest
Bachelor of Science - Hospitality And Tourism Management
Purdue University Northwest
Campus Involvement
Sigma Lambda Gamma National Sorority, Inc.
Vice President, Fall 2023 to Spring 2024
- Guided a 6+ member team, fostering collaboration and operational
success.
VP of Marketing, Fall 2022 to Spring 2023
- Created marketing collateral, managed websites, and enhanced event
engagement.
President, Fall 2022
- Organized a quinceañera exposition with 15+ vendors and 200 attendees, managing
logistics and vendor relations.
ADDITIONAL HIGHLIGHTS
- Strong foundation in operational leadership, process improvement, and customer-focused strategies.
- Dedicated to leveraging MBA training and industry experience to enhance business operations and team performance.
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