Esperance Pinto
Pune
Summary
Seasoned technical support professional with exceptional time management and team collaboration skills. Flexible and proactive individual with a quick learning capacity. Skilled in communication and committed to enhancing program operations through efficient document management and resource coordination. Able to tackle issues diligently and improve efficiency while building strong relationships.
Overview
9
9
years of professional experience
Work History
Senior Technical Support Executive
Cybage Software Pvt Ltd
Pune
2021.04 - 2024.07
- Worked in Product Enrichment, enhancing the product information with additional details, features, and attributes to improve the quality and presentation of the product.
- Performing audits for two projects.
- Analyzed survey data provided by the client and researched and collated articles. Prepared PowerPoint presentations based on available data. Conducted quality audits and created, prepared, and delivered reports to clients.
- Translated raw data into meaningful information using statistical techniques.
Senior Executive
Allstate Solutions Private Limited
Pune
2018.04 - 2021.03
- Managing a specialized system—Customer Master System (CMS)—to process payments to clients or the relevant parties for active trades, communicating with lien holders, vendors, and customers, obtaining necessary documents for processing vehicle titles and salvage, monitoring the Copart website for title document receipts, and providing claim resolution as part of the process through root cause analysis.
Senior Executive
Augustus Healthcare Solutions LLP
Pune
2017.01 - 2017.07
- Accounts receivable denial and payment posting, contributed to get a new project of payment posting, have been part of the QA analysis team.
- Processed payments from customers in a timely manner according to established procedures.
- Participated in team meetings to discuss best practices for AR calling strategies.
Senior Executive
Access Healthcare
Pune
2015.05 - 2016.05
- Enhancement of reimbursement for providers, interaction with clients, and delivery of denial reports to clients.
- The responsibility involves contacting patients on behalf of the providers (doctors) to follow up on outstanding medical claims.
- Maintained accurate records of customer interactions and payments within the system.
- Provided assistance in resolving customer disputes, answering questions, and explaining policies.
Education
Bachelor of Commerce -
Sikkim Professional University
Gangtok, Sikkim, India2025-02
High School Diploma -
St. Vincent's College of Commerce
Pune, IndiaSkills
- Reliability
- Incident Management
- Problem Resolution
- Customer Support
- Technical Support
- Customer Success Management
- A good Team Player
- Consistency and Uniformity towards work
- Managing Service Level Agreement
Hobbies and Interests
- Listening to music
- Dancing
- Playing instruments
- Cooking
Personal Information
Title: Technical Support Executive
Timeline
Senior Technical Support Executive
Cybage Software Pvt Ltd
2021.04 - 2024.07
Senior Executive
Allstate Solutions Private Limited
2018.04 - 2021.03
Senior Executive
Augustus Healthcare Solutions LLP
2017.01 - 2017.07
Senior Executive
Access Healthcare
2015.05 - 2016.05
Bachelor of Commerce -
Sikkim Professional University
High School Diploma -
St. Vincent's College of Commerce
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