Pankaj Sehgal
Pune
Summary
- Experienced and certified Scrum Master with over 13 years of overall experience and 8+ years of hands-on experience in leading co-located and onsite teams.
- Team-driven scrum master knowledgeable in task prioritization, risk management, and workflow optimization. Committed agile expert with several years of expertise in public speaking, presenting information clearly and developing high-performing teams. Collaborative individuals remain poised in all types of situations.
- Certified Scrum Master with a background in managing cross-functional teams to deliver complex projects within set timelines. Demonstrated skill in facilitating daily scrums, sprint planning, and backlog grooming while collaborating with product owners to align team efforts toward business goals. Committed to improving team efficiency, enhancing communication, and promoting a culture of continuous improvement. Successfully steered previous organizations towards agile methodologies by fostering an environment of transparency and trust.
- Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master
Cybage Software Pvt. Ltd
Pune
01.2022 - 01.2023
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Acted as a servant leader to the development team by removing impediments and resolving conflicts.
- Developed training materials to educate stakeholders about agile methodologies.
- Assisted with release planning and coordinated efforts between multiple teams working on related projects.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Scrum Master
Infosys Ltd
Chandigarh
12.2015 - 12.2021
- Maintained project schedules by managing deadlines and adjusting workflow.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Facilitated Agile ceremonies, improving team communication and productivity.
- Managed project risks and developed contingency plans, enhancing project success.
- Coached teams on Scrum practices, resulting in a 25% improvement in sprint velocity.
- Collaborated with cross-functional teams to deliver strategic initiatives, increasing overall efficiency by 10%.
- Help the product owner find effective ways to manage the product backlog.
- Facilitated and supported all scrum events/ceremonies like backlog refinement, sprint planning, daily scrum, sprint review and sprint retrospective
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
Senior Consultant
Infosys Ltd
New Delhi
06.2012 - 08.2015
- Worked at client office as a Resident engineer- Client Facing role.
- Understanding the issues taxpayers on which they are facing on GST Portal from tax officials.
- Received the issues reported by the taxpayers from the client and resolved them within the SLA.
- Worked with the L2 team for getting regular updates on the issues resolution process.
- Handled the weekly and monthly calls with the clients and tracked leads as an SPOC of the north region.
- Worked on a C-centric ticketing tool to know the ticket status and log tickets if required.
Consultant
Infosys Ltd
Chandigarh
02.2012 - 05.2015
- Worked on Server maintenance job monitoring and incident management tool.
- Worked on Prod/non-prod environment.
- Worked on deployments.
- Worked on Incident management ticketing tool.
- Worked in a 24/7 environment.
- Handled a team of 7 members.
- Provided weekly status reports and upcoming scheduled activities planned in weekly client calls.
- Managed and approved their leaves and created a monthly shift plan.
- Worked on Alcon – Project code allocation, confirmation, Confirmation report, and Leave code allocation.
Consultant Engineer
Infosys Ltd
Pune
06.2010 - 02.2012
- Worked on creating Jobs in C, C++. L2 support.
- Managed client relationships by responding promptly to inquiries regarding services provided.
- Managed the customer’s claims and entered their claims details in Jobs.
- Created final. EXE files to the client.
Education
Master of Computer Applications -
Sikkim Manipal University
ChandigarhSkills
- Sprint Planning
- Stake Holder Management and Collaboration
- Leading scrum meetings
- Project Management
- Scrum processes
- Agile Development and Practices
- Software Development Lifecycle
- Resource Allocation
- Requirements Gathering
- Workflow Analysis
- Confluence
- Team Leadership
- Sprint Retrospective
- Backlog Grooming
- Sprint Planning
- Project management
Certification
- Certified ScrumMaster (CSM) - 2023
- LEADING SAFe - 2024
Languages
English
First Language
Punjabi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
• Stabilized the teams and managed all the infrastructure issues. Worked in a client-facing role.
• Received ISTAR/Insta awards for exceptional performance.
• Managed two teams.
• The teams were rewarded and got appreciated by the stakeholder for their excellent work under my leadership
• Transitioned additional applications at the project level.
• Prepared for monthly shift roaster, managing their leaves/comp-off and week-offs.
• Prepared daily/weekly/monthly status reports for operations meetings.
Timeline
Scrum Master
Cybage Software Pvt. Ltd
01.2022 - 01.2023
Scrum Master
Infosys Ltd
12.2015 - 12.2021
Senior Consultant
Infosys Ltd
06.2012 - 08.2015
Consultant
Infosys Ltd
02.2012 - 05.2015
Consultant Engineer
Infosys Ltd
06.2010 - 02.2012
Master of Computer Applications -
Sikkim Manipal University
- Certified ScrumMaster (CSM) - 2023
- LEADING SAFe - 2024
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