Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esther S

Bangalore

Summary

Dynamic Senior Analyst with a proven track record at ANZ India, excelling in home loan application review and customer escalation management. Adept at data analysis and fostering cross-functional collaboration, I consistently deliver impactful solutions, enhancing client satisfaction and streamlining operations. Committed to continuous learning and professional growth.

Overview

7
7
years of professional experience

Work History

Banking Ops Analyst, CS

ANZ India Private Limited
Bangalore
01.2024 - Current
  • Assessed home loan applications and verified documentation for broker and retail banker submissions.
  • Prepared loan, ancillary, and compliance documents to support smooth loan settlements.
  • Resolved front-line queries and managed high-profile client escalations.
  • Conducted customer calls to reduce complaints, and ensure issue closure.
  • Adapted to evolving requirements through regular upskilling and training.

Media Support Specialist (Data Analyst)

Synchronoss Technologies
Bangalore
03.2020 - 07.2023
  • Ensured timely retrieval and processing of customer invoices; addressed vendor delays.
  • Provided Tier 2 support for customer-reported issues and troubleshooting.
  • Hosted customer calls, tracked projects, and submitted regular operational reports.
  • Delivered product training and resolved internal team queries.
  • Managed invoice disputes and responded to client ad hoc requests efficiently.

Lead Generation Executive

Bitla Software Pvt. Ltd.
Bangalore
10.2018 - 11.2019
  • Performed lead generation through phone and email prospecting.
  • Qualified leads and created summaries for business insights.

Education

Bachelor of Commerce - B.Com

St. Anne’s First Grade College for Women
Bangalore
01.2016

Skills

  • Home loan application review
  • Data analysis and reporting
  • Customer escalation management
  • Documentation and compliance
  • Communication and coordination
  • Invoice processing and dispute resolution
  • Cross-functional collaboration
  • Continuous learning

Languages

English, Kannada, Hindi, Tamil

Timeline

Banking Ops Analyst, CS

ANZ India Private Limited
01.2024 - Current

Media Support Specialist (Data Analyst)

Synchronoss Technologies
03.2020 - 07.2023

Lead Generation Executive

Bitla Software Pvt. Ltd.
10.2018 - 11.2019

Bachelor of Commerce - B.Com

St. Anne’s First Grade College for Women

Similar Profiles

CREATE PROFILE
Esther S