Open To Work
Eunice S
Coimbatore
Summary
Motivated and adaptable professional with a master’s degree in Environmental Engineering and over three years of academic experience as an Assistant Professor in environmental subjects. Complemented by customer-facing roles at Amazon, including my current position as a T4 SPS Associate, I bring strong customer obsession, ownership, strong communication skills, attention to detail, and a commitment to compliance and process accuracy. I am now seeking to transition into a team lead role – to focus on operational excellence, to offer situation based issue resolution, clear communication, and adapting to fast – paced environments to deliver consistent results.
Overview
10
10
years of professional experience
Work History
SPS T4 Associate
Amazon
Coimbatore
01.2022 - Current
- Provided end-to-end support to Amazon’s global selling partners by resolving support tickets with ownership, accuracy, and professionalism.
- Delivered proactive solutions and exceptional service, ensuring seller satisfaction and business continuity.
- Handled high-priority escalations with prompt, effective resolutions and clear communication.
- Worked independently by leveraging internal resources, standard operating procedures, and policies.
- Ensured to met performance metrics, including productivity, quality and AHT.
- Maintained detailed documentation.
- SPS T4 Associate at AMAZON DEVELOPMENT CENTRE
Virtual Customer Service Associate
Amazon
Coimbatore
08.2020 - 02.2021
- Actively communicated to customer’s queries with their orders placed.
- Handled both Chat and Voice process (IN, NA) by adhering to the goals given.
- Worked in flexible shift timings to meet the peak requirement and thus achieving the team goal.
- Volunteered in team activities.
- Appreciated by customers and manager for patiently responding to the queries.
Assistant Professor
Karunya Institute of Technology and Sciences
Coimbatore
08.2015 - 12.2018
- Have 40 months of teaching experience in Civil and Environmental oriented subjects.
- Actively participated in department and organisational seminars, workshops and auditing.
- Had keen interest in research and always make sure that my students are part of it.
- Actively took part in administrative roles and responsibilities.
- Served as in-charge for AERONET.
- Served as Environmental lab in-charge from August 2016 to Dec 2018.
- Served as the department timetable coordinator from May 2016 to Dec 2018.
- Served as Senior Resident Advisor.
Education
Master - Environmental Engineering
M.A.M College of Engineering
01.2015
Bachelor - Environmental Engineering
Park College of Technology
01.2013
Skills
- Ticketing systems and case management
- Ticket resolution
- Documentation maintenance
- Performance metrics
- Customer satisfaction
- Escalation handling
- Research involvement
- Attention to detail
- Chat support
- Email support
- Phone support
- Root cause analysis
- Clear technical communication
- SOP & process adherence
- Willingness to learn
- Time management
- Team collaboration
- Good communication skills
- Ability to work under pressure
Personal Information
- Date of Birth: 07/15/91
- Nationality: Indian
Awards
- Secured C1 Grade (Advanced) in BULATS English writing and speaking conducted by Anna University and University of Cambridge
- Received a grant of Rs.20,000/- from Karunya Institute of Technology and sciences under seed money scheme to carry out my research on Biosynthesis of nanoparticles using bacteria – a potent bio transformer of e-waste leachate
- Guided an IAESTE student Mr.AliFathi from Iran to carry out his research on 'Biosynthesis of copper nanoparticles from Waste Printed Circuit Boards (WPCBs) leachate using Punicagranatum'
- Got first and best poster presentation award in National Level Students symposium Ecofest’11 held at Agricultural Engineering College and Research Institute, TNAU, Coimbatore
- Generated a fund of Rs.60,000/- to the university by conducting a workshop on Green Building and LEED Rating System
Publications
Dhivya K, Eunice S & SreeLekha G, Carbon sequestration in the agricultural soils – Case Study, International Research Journal of Engineering and Technology (IRJET), 2395-0056, 03, 12, 1327 – 1331, Senith S, Venkata Ramesh Reddy, Eunice S, Technologies in environmental regulation – solid waste management review, International Journal of Civil Engineering and Technology, 0976 - 6316, 09, 9, 1213 – 1220, SreeLekha G, Eunice S, Jenin Rajasingh & Vishnu Priya M, Bioleaching of printed circuit board using Pseudomonas putida and Bacillus megaterium, SSRG International Journal of Civil Engineering (ICHES), 2348-8352, 159 – 162, S Ringle Raja, Balamurali Kanagaraj, S Eunice, Evaluating groundwater contamination: An examination of a municipal solid waste dump yard in southern India's Manchester City, Elsevier
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge.
Courses Seminars Organised
- Rehabilitation of Structures, 09/20/16, Department of Civil Engineering, Karunya Institute of Technology and Sciences, Coimbatore
- Green Building and LEED Rating System, 10/18/16, Department of Civil Engineering, Karunya Institute of Technology and Sciences, Coimbatore
- Mindkraft 2K17, National Level Techno-Management Fest, 03/23/17 to 03/25/17, Karunya University, Coimbatore
- Model display for open house, 10/08/17, Department of Civil Engineering, Karunya Institute of Technology and Sciences, Coimbatore
- ARCHIPEDIA in MindKraft’18, 03/15/18 to 03/17/18, KITS
Administrative Responsibilities
- Served as in-charge for AERONET
- Served as Environmental lab in-charge from 08/01/16 to 12/01/18
- Served as the department timetable coordinator from 05/01/16 to 12/01/18
- Served as Senior Resident Advisor
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
₹0/hr - ₹1000/hrTimeline
SPS T4 Associate
Amazon
01.2022 - Current
Virtual Customer Service Associate
Amazon
08.2020 - 02.2021
Assistant Professor
Karunya Institute of Technology and Sciences
08.2015 - 12.2018
Master - Environmental Engineering
M.A.M College of Engineering
Bachelor - Environmental Engineering
Park College of Technology