Raj Mehta
Seller & Vendor Support Management
Pune
Summary
Computer Engineer with experience in Amazon a Seller Partner Support Associate handling Seller and Vendors of Amazon. I currently work as an SPS Project Work - T4 at Amazon, where I proactively identify and resolve challenges for selling partners and associates, offering efficient solutions and recommending procedural enhancement. Currently on interim promotion role as SME(Subject Matter Expert) and Advisor to Amazon associate and also provide training to new hires.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
SPS T4 Associate
Amazon Development Centre India Pvt Ltd
2021.11 - Current
- The Trouble Ticket Triage Team (T4) program was created to reduce inaccurate and unnecessary Trouble Tickets (TT) created by Selling Partner Support to Software Development teams through a quality auditing process
- To accomplish this, My role as T4 Associate is to audit tickets created by Selling Partner Support and provides resolution maintaining timely SLA for business.
- Conduct Internal Audits for team and provide closed loop coaching and training to internal team associates who assist Seller Partner.
- Supporting team as "Andon Advisor" for associates for high escalation SIM ticketing.
- Dedicated to excellence, I proactively identify and resolve challenges for Selling Partners and Associates, offering efficient solutions and recommending procedural enhancements. As the primary point of contact for ticket escalations, I ensure timely and reliable assistance, prioritizing an exceptional support experience. Through thorough ticket audits and process coaching, I contribute to improving associate performance and service quality. Committed to empowering teams, I conduct coaching sessions and training, fostering continuous growth and elevating overall performance.
- Trained and mentored junior associate on customer service strategies and techniques.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Sr.SPS(Seller Partner Support) Associate
Amazon Development Centre India Pvt Ltd
2021.03 - 2021.11
- SPS associate at Amazon handling seller and vendors from US, UK , Canada and EU Region marketplaces.
- The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our Seller/Vendor, providing support governed by internal service level agreements.
- Developed strong rapport with customers and created positive impression of business.
- Managed customer relations through communication and helpful interactions.
- Analyzed customer data to identify trends and anticipate seller needs.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained Excellent communication skills, both verbal and written.
Business Development Manager
Jumboking Foods Pvt Ltd
2016.09 - 2020.10
- Business Development Manager for Restaurant Franchisee Outlet which involved B2B Sales of franchisee, Clients Handling & Operational Roles for the brand involving B2C Sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with clients to increase sales volume.
- Achieved consistent results surpassing annual sales quotas through focused targeting of high-potential clients.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor Of Engineering (Computer) -
A.D.Patel Institute of Technology
2011.05 - 2015.05
HSC - undefined
T & T.V. Sarvajanik High School
2010.03 - 2011.05
SSC - undefined
L.P.Savani School
2008.03 - 2009.05
Skills
Seller Support and Management
Root Cause Analysis
Project Management
Ticketing Systems
Operations Management
Customer Support
Quality Auditing
Process Improvement Projects
Subject Matter Expert(SME)
Stakeholder Engagement
Trainer and Mentoring
SALES-B2B
SLA Escalation SIM/Ticket handling
Customer Relationship Management (CRM)
Accomplishments
- Handling SPS T4 team as SME(Subject Matter Expert) and Trainer on Interim basis
- 3 times RnR yearly award winner in Amazon amongst WW teams.
- Promoted from Business Development Associate to Manager for Pune Region @ Jumboking Foods Pvt Ltd..
- "PAT ON BACK" Certificate from Jumboking Foods Pvt Ltd.
Timeline
SPS T4 Associate
Amazon Development Centre India Pvt Ltd
2021.11 - Current
Sr.SPS(Seller Partner Support) Associate
Amazon Development Centre India Pvt Ltd
2021.03 - 2021.11
Business Development Manager
Jumboking Foods Pvt Ltd
2016.09 - 2020.10
Bachelor Of Engineering (Computer) -
A.D.Patel Institute of Technology
2011.05 - 2015.05
HSC - undefined
T & T.V. Sarvajanik High School
2010.03 - 2011.05
SSC - undefined
L.P.Savani School
2008.03 - 2009.05