Evana Shill
Kolkata
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.8 years of experience in Food & Beverage Operations, Guest Services and Quality Assurance in the Hospitality industry. Seeking a position in your company to build my abilities and growth. I want to work in a competitive environment.
Overview
9
9
years of professional experience
Work History
Food and Beverage Executive
Playboy Club Kolkata
Kolkata
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
FOOD & BEVERAGE EXECUTIVE
Ozen Mansion
Kolkata
10.2024 - 02.2025
- Leading The Team In Terms Of Giving Trainings, Soft Skills, How To Handle System Work As On.
- Pre Opening Property
FOOD AND BEVERAGE TEAM LEADER
Hyatt Centric Ballygunge
Kolkata
06.2024 - 10.2024
- Restaurant Responsibility In Absence Of Manager, Good Team Build Up And Cooperation.
FOOD AND BEVERAGE EXECUTIVE
The Westin Kolkata Rajarhat
Kolkata
10.2022 - 04.2024
- Incharge Of The Outlet In Absence Of Manager. Haldling A Team Of 27-30 With Proper Trainings And Guiding Them To Their KRA.
- Conducting Taste Panel For Associate. Effectively Handling And Resolving Any Situation Of Guest.
- Demonstrated To Work Under Pressure And Lead A Team.
FOOD AND BEVERAGE TEAM LEADER
The Westin Kolkata Rajarhat
Kolkata
10.2021 - 09.2022
- Scheduling Staff Shift And Designing Roster, Performing Smooth And Systematic Operation In Outlet.
- Taking Care Of Micros Billing. Handling Main Bar Of The Hotel And Menu Knowledge.
FOOD AND BEVERAGE HOSTESS
The Westin Kolkata Rajarhat
Kolkata
04.2018 - 09.2021
- Greet Meet Seat Was The Major Task Of Hostess, Apart From That Maintaining Registers Reservation Taking Phone Calls.
- Writing Buffet Tags Maintaining Stationery. Giving Fond Farewell To Guest.
- Taking Guest Feedback. Ensuring All Guest Goes In Happy Note And Also Giving Them Proper Layout Of Buffet.
- Noting Guest Taste Palet And Preferences.
FOOD AND BEVERAGE ATTENDANT
The Park Kolkata
Kolkata
07.2017 - 02.2018
- Taking Care of Guest Needs And Maintaining Restaurant CCG And Cleanliness.
- Ensuring All Guest Are Served With Friendly Attitude And Personal Touch.
Education
Diploma - Aviation Hospitality And Travel And Tourism Management
Frankfinn Institution Of Air Hostess Training
Intermediate -
Aditya Academy Senior Secondary
Matriculation -
Aditya Academy Senior Secondary
Skills
- Social Media Champion
- Team leadership
- Staff training
- Restaurant management
- Menu knowledge
- Team collaboration
- FLUENT IN [LANGUAGE]
- Problem resolution
Personal Information
- Date of Birth: 10/20/97
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Languages
English
First Language
Hindi
Upper Intermediate
B2
Bengali
Proficient
C2
Timeline
Food and Beverage Executive
Playboy Club Kolkata
04.2025 - Current
FOOD & BEVERAGE EXECUTIVE
Ozen Mansion
10.2024 - 02.2025
FOOD AND BEVERAGE TEAM LEADER
Hyatt Centric Ballygunge
06.2024 - 10.2024
FOOD AND BEVERAGE EXECUTIVE
The Westin Kolkata Rajarhat
10.2022 - 04.2024
FOOD AND BEVERAGE TEAM LEADER
The Westin Kolkata Rajarhat
10.2021 - 09.2022
FOOD AND BEVERAGE HOSTESS
The Westin Kolkata Rajarhat
04.2018 - 09.2021
FOOD AND BEVERAGE ATTENDANT
The Park Kolkata
07.2017 - 02.2018
Diploma - Aviation Hospitality And Travel And Tourism Management
Frankfinn Institution Of Air Hostess Training
Intermediate -
Aditya Academy Senior Secondary
Matriculation -
Aditya Academy Senior Secondary