Evanjaline Angel
Lingasugur
Summary
Dedicated and service-oriented professional with over 4+ years of experience in the aviation and education administration sectors. Strong expertise in customer service, reservations, examination coordination, and process compliance. Eager to contribute to a dynamic organization by utilizing my skills in passenger handling, communication, coordination, and operational support to ensure service excellence and smooth operations.
Overview
6
6
years of professional experience
Work History
Hr project coordinate
Koyders
Chennai
08.2026 - Current
Executive - Examination Operations
Central Board of Secondary Education (CBSE)
Bangalore
06.2023 - 07.2026
- Handled Class X and XII CBSE examination-related operations.
- Coordinated with affiliated schools for examination procedures and compliance.
- Assisted schools in resolving examination-related queries and issues.
- Supported smooth conduct of examinations through documentation, coordination, and communication.
- Ensured adherence to CBSE guidelines and timelines for error-free execution.
Customer Support Executive
IGT Solutions
02.2021 - 06.2023
- Managed inbound and outbound calls for flight bookings and passenger concerns.
- Supported the team in handling escalations and IROP (Irregular Operations).
- Conducted training sessions for new joiners on airline systems and policies.
- Performed internal call audits to ensure quality and compliance standards.
- Played a key role in team coordination, daily briefings, and update dissemination.
Customer Reservation Executive - Training & Quality Onboard In-Charge
Star Air Airlines
09.2020 - 06.2022
- Handled customer reservations, ticketing, cancellations, and itinerary modifications efficiently.
- Provided accurate information on flight schedules, fares, and airline travel policies.
- Managed passenger queries and escalations with a customer-focused approach.
- Served as Training & Quality Onboard In-Charge, supporting new joiners during live operations.
- Conducted on-the-job training, system walkthroughs, and policy briefings for agents.
- Monitored live calls and transactions to ensure quality standards and SOP compliance.
- Provided regular feedback, coaching, and corrective guidance to improve performance.
- Assisted in shift briefings, quality reporting, and performance tracking activities.
Education
Bachelor of Business Administration -
Glocal School of Business & Commerce
Higher Secondary -
Sunshine Foundation
RanchiSSLC -
VMS Higher Primary School
Skills
- Excellent Communication & Interpersonal Skills
- Passenger Handling & Customer Service
- Reservation Systems & Policy Compliance
- Examination Coordination & Administrative Support
- Team Leadership & Training
- Conflict Resolution & Problem Solving
- Auditing and Quality Control
- Hardworking, Self-Motivated, and Quick Learner
- Ability to work under pressure and meet targets
Father's Name
Yesupadam C
Languages
- English
- Kannada
- Hindi
- Tamil
- Telugu
Disclaimer
I hereby declare that the information provided above is true and complete to the best of my knowledge and belief., Lingasugur, 12/27/25, Evanjaline Angel
Key Skills Strengths
- Excellent Communication & Interpersonal Skills
- Passenger Handling & Customer Service
- Reservation Systems & Policy Compliance
- Examination Coordination & Administrative Support
- Team Leadership & Training
- Conflict Resolution & Problem Solving
- Auditing and Quality Control
- Hardworking, Self-Motivated, and Quick Learner
- Ability to work under pressure and meet targets
Personal Information
- Hobbies: Exploring aviation-related content, industry updates, and technical training videos, Painting and creative art activities that enhance focus and patience, Reading newspapers and staying updated with current affairs and general knowledge, Driving, demonstrating responsibility, discipline, and time management, Learning new skills and self-development through online courses and professional content, Maintaining an active interest in organizational efficiency and service excellence
- Date of Birth: 11/02/95
- Gender: Female
- Nationality: Indian
Timeline
Hr project coordinate
Koyders
08.2026 - Current
Executive - Examination Operations
Central Board of Secondary Education (CBSE)
06.2023 - 07.2026
Customer Support Executive
IGT Solutions
02.2021 - 06.2023
Customer Reservation Executive - Training & Quality Onboard In-Charge
Star Air Airlines
09.2020 - 06.2022
Bachelor of Business Administration -
Glocal School of Business & Commerce
Higher Secondary -
Sunshine Foundation
SSLC -
VMS Higher Primary School