Hi, I’m
Bipin S. Kandalgaonkar
Mumbai
Summary
Accomplished professional with nearly 30 years of experience across E-commerce, 3PL, Courier, and Hyperlocal operations, delivering large-scale last-mile, warehouse, and network programs, with expertise in central operations, backend planning, and enterprise-wide logistics transformations. Skilled in leading pan-India initiatives such as ADM rollout, SOP standardization, capacity planning, hub and franchise design, KPI frameworks, and multi-state performance reviews, ensuring operational efficiency and alignment with business objectives. Deep expertise in cost, productivity, and workforce optimization, driving CPS/CPDS reduction, fixed-to-variable workforce conversion, rider productivity planning, route optimization, hub rental rationalization, and vendor cost management, consistently achieving sub-₹16 cost-per-shipment benchmarks and improved bottom-line impact. Resourceful in process excellence and governance, designing and implementing SOPs, audit mechanisms, RCA/CAPA frameworks, compliance dashboards, and performance monitoring systems that strengthened service consistency, reduced escalations, and ensured audit-ready operations. Experienced in network expansion and scaling operations, including Tier-2/3/4 city enablement, festive surge planning, franchise onboarding, hub launches, and surge capacity ramp-ups, while maintaining 95–98% SLA and on-time delivery performance, even during peak volumes. Strong people and culture leadership, building self-driven, KPI-focused teams with robust middle-management pipelines, ensuring discipline, accountability, and high engagement across 3,000+ on-roll and partner workforce environments.
Overview
32
years of professional experience
3
Certifications
Work History
Xpressbees P Ltd
Regional Head – Operations (West)
01.2025 - Current
Job overview
- KPI & SLA Management: Established self-driven KPI culture, performing weekly reviews to ensure sustained SLA compliance across major e-commerce clients.
- Team & Workforce Enablement: Led Area Managers, Hub Leads, Delivery Partners, boosting productivity, engagement, and retention through incentive programs.
- Process & SOP Standardization: Standardized SOPs, audit readiness, and continuous improvement measures across all hubs.
- Project Management & Process Transformation: Led cross-functional projects to automate reporting, implement RCA & CAPA tracking, and standardize backend operations, improving decision-making speed and operational transparency.
- Security & Compliance Oversight: Developed and monitored compliance frameworks for warehouses and last-mile operations, including safety audits, SOP adherence, and regulatory compliance.
Ecom Express Ltd
State Head – Operations (MH & GA)
08.2021 - 09.2024
Job overview
- Cost Structuring & CPDS Management: Balanced manpower (75% variable, 25% fixed) to maintain lowest CPDS while preparing for 80:20 ratio by Dec'23.
- Process & SOP Governance: Implemented structured SOPs, trained teams, and fostered a process-driven disciplined culture.
- Network Expansion Initiatives: Expanded operations into remote areas, enabling reach where competitors lacked presence.
- Project Execution & Strategic Planning: Drove centralized process initiatives to enhance operational efficiency and cost optimization.
Udaan.com (Hivelog Logistics Pvt. Ltd)
Mumbai | Head – Supply Chain & Last Mile
10.2019 - 07.2021
Job overview
- City-Level Operations Setup: Established supply chain for Mumbai, including warehouse (137,000 sq ft), hub & last-mile operations.
- P&L & Cost Accountability: Managed daily GMV of 1.2 Cr, optimized vehicle supply costs, and ensured CPK adherence for facilities.
- Team Development & SOP Implementation: Trained operations teams, applied SOPs, and enhanced service quality & efficiency.
DTDC Express Ltd
Manager – Vendor & Alliance Operations
07.2018 - 10.2019
Job overview
- Vendor Acquisition & Management: Led pan-India onboarding of ad-hoc & van vendors, enabling delivery to remote and bulk locations.
- Operational KPIs & Productivity Tracking: Monitored 3K+ NDX deliveries, ensuring van productivity ≥40 per vehicle.
- Process Optimization & Tracking: Mapped booking to inscan vs. delivery performance, closing operational gaps.
Tops Group Ltd
Sr. General Manager – LSG
05.2017 - 07.2018
Quick Xpress Delivery Pvt Ltd
Director – Operations
07.2016 - 01.2017
CartHero Technologies (Roadrunnr.in)
Senior Manager – Supply & Fulfillment
07.2015 - 07.2016
WS Retail Services (Flipkart.com)
Sr. Regional Manager
09.2011 - 07.2015
Blue Dart Express Ltd
Senior Executive – Operations
05.1994 - 07.2010
Education
Adroit Art InstituteMumbai
Diploma from Commercial Art
Skills
Central Operations & Program Management
Central & Backend Operations Management
Project & Program Management
Capacity Planning & Network Readiness
Control Tower Governance & Performance Tracking
Cost, Risk & Compliance Management
Cost Optimization Projects & CPDS Governance
Risk Assessment, Issue Tracking & Mitigation Plans
RCA, Corrective Action Plans (CAPA) & Closure Tracking
Audit Readiness, Policy Rollouts & Process Controls
Network & Process Excellence
Network-Wide Process Rollouts & Change Management
SOP Design, Standardization & Nationwide Implementation
Continuous Improvement & Lean Process Initiatives
Certification
Internal Quality Auditor (ISO) – Certified during tenure at Blue Dart Express Ltd. (2008)
Contact
+91-9167002500, +91-7738371413, bipin_kandalgaonkar@rediffmail.com, bipink2371@gmail.com, https://www.linkedin.com/in/bipinkandalgaonkar-1b7732123/
Timeline
Regional Head – Operations (West)
Xpressbees P Ltd
01.2025 - Current
State Head – Operations (MH & GA)
Ecom Express Ltd
08.2021 - 09.2024
Mumbai | Head – Supply Chain & Last Mile
Udaan.com (Hivelog Logistics Pvt. Ltd)
10.2019 - 07.2021
Manager – Vendor & Alliance Operations
DTDC Express Ltd
07.2018 - 10.2019
Sr. General Manager – LSG
Tops Group Ltd
05.2017 - 07.2018
Director – Operations
Quick Xpress Delivery Pvt Ltd
07.2016 - 01.2017
Senior Manager – Supply & Fulfillment
CartHero Technologies (Roadrunnr.in)
07.2015 - 07.2016
Sr. Regional Manager
WS Retail Services (Flipkart.com)
09.2011 - 07.2015
Senior Executive – Operations
Blue Dart Express Ltd
05.1994 - 07.2010
Adroit Art Institute
Diploma from Commercial Art