Dr Dheeraj Kumar

Regional Head Govt. Relations- South& West States

ONDC

02.2023 - Current

Managed cross-functional teams to drive alignment on regional initiatives and projects.
Led regional strategy development to enhance operational efficiency across multiple sites.
Oversaw budget planning and resource allocation for regional operations and programs.
Collaborated with senior leadership to identify growth opportunities in the market.
Facilitated training sessions to develop staff skills and improve team performance.
Established performance metrics to evaluate regional operations effectiveness and initiatives.
Implemented best practices for operational processes across the region to ensure consistency.
Developed relationships with key stakeholders to support regional business objectives and goals.
Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
Performed regular reviews of operational performance metrics against established benchmarks.
Provided guidance on strategic planning initiatives aimed at increasing revenue streams in the region.
Managed day-to-day operations of regional offices by overseeing personnel issues and resolving conflicts as needed.
Resolved customer complaints quickly and efficiently while maintaining positive relationships.
Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
Coordinated with corporate headquarters on initiatives such as product launches or pricing changes.
Created policies and procedures for local staff to adhere to company standards of excellence.
Monitored regional trends, identified areas of improvement, and developed plans for growth.
Analyzed data from market research studies to identify opportunities for expansion into new markets.
Directed activities related to budgeting, forecasting, financial analysis and reporting within the region.
Ensured compliance with laws and regulations governing business operations in the region.
Maintained an up-to-date knowledge of industry developments to ensure competitive advantage.
Organized regional events such as conferences or trade shows to promote products or services.
Negotiated contracts with vendors for goods or services required by regional offices.
Identified potential acquisition targets that would expand presence in the regional market.
Collaborated with marketing teams to develop promotional campaigns that increased brand awareness in the region.
Served as a representative for the organization at public functions within the region.
Established collaborative partnerships with external organizations such as suppliers or distributors.